Summary This position is located within the Quality and Patient Safety (QPS) Service, Education Section of the Veterans Affairs Eastern Colorado Healthcare System (VAECHCS) and reports to the Designated Learning Officer (DLO). The primary purpose of the Staff and Leadership Development Program Manager is to lead and drive the development and career growth of staff and leaders across the organization. Responsibilities Applies expert knowledge of sound educational design and/or hospital operations to design, develop, and manage staff and leadership development courses appropriate to the subject matter, learning objectives, environment, and expertise of learners. Course content may be at any level including undergraduate, graduate, post-graduate, and professional continuing education. Incumbents must develop and manage programs that are effective in developing hospital staff from wage grade to executive and including practicing clinicians, managers, and executives. Incumbent develops new approaches, methods, and techniques. Applies expert knowledge of project management strategies and principles to develop course work, targeted educational interventions, and series of developmental activities consistent with organizational education priorities and in collaboration with the Designated Learning Officer. Employee/leadership development content includes multiple varied but related topics covering all levels from basic skill through executive competencies which are designed to increase employees' ability to perform at increasing levels of responsibility. Develop course materials and documentation consistent with educational best practices. Customizes materials to meet organizational requirements and learner needs. Content for workforce and leadership development changes rapidly requiring routine changes and adaptations. Maintains knowledge of hospital and educational accreditation requirements for various accrediting bodies across several domains for the purpose of developing entire courses, course content, and instructional activities that meet the necessary accreditation requirements to make continuing education credits available for course participants. Independently develops and delivers classes for learners in areas of orientation, workforce and leadership development. Course content may be at any level including undergraduate, graduate, post-graduate, and professional continuing education. Applies professional education and instruction knowledge to deliver engaging, interactive and effective courses. Solves educational problems through unconventional techniques and strategies. Develop coursework by applying innovative educational methodologies to reach new populations or for new situations. Develops classes and instructs course participants using the unique educational technology capabilities of VAECHCS to maximize training effectiveness. Course content requires frequent modification and changes to incorporate new technology and techniques resulting from continuous development and advances in education technology and techniques. Develop course documentation consistent with established standards of educational design. Facilitates evaluation of assigned programs and courses and uses evaluation results to make necessary changes. Incumbent must be able to create substantial adaptations to available course materials and to develop new approaches, methods, and techniques based on changing needs, populations, technologies, and techniques. Assists in selecting, training, and managing additional faculty and instructors for assigned employee/leadership development programs. Responsible for training faculty and for leading training conferences. Develops and delivers training programs to develop faculty, instructors, and coaches, including ways to ensure continued competency, including continued evaluation and oversight. Participates in agency operational or planning meetings, public briefings, or other formal or informal settings where the incumbent publicizes organizational development or educational program accomplishments and solicits resources or other forms of support and cooperation necessary to ensure program success. Serves as liaison with policy-level officials within the agency to ensure that the agency's views and interests are promoted through assigned programs with respect to current and emerging policy issues, and that those views are taken into consideration in policy development and implementation. Performs other related duties as assigned. Work Schedule: 7:00 AM to 3:30 PM Telework: Ad hoc telework may be authorized Virtual: This is not a virtual position. Functional Statement #: 554-58027-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Citizen of the United States (U.S.). (Non-citizens may be appointed when it is not possible to recruit qualified candidates in accordance with 38 U.S.C. § 7407(a)) Registration: All applicants must hold the RDN credential from the Commission on Dietetic Registration (CDR) the credentialing agency of the Academy of Nutrition and Dietetics. Note: Applicants who hold the RDN credential have met the education requirement (e.g. bachelor's degree or higher) of CDR, as such this occupation is considered professional and scientific with a positive education requirement and the procedures in Part I, Chapter 4 of this Handbook will be followed when applying Veteran's preference. Exception for Dietitians who do not possess the RDN credential. Non-credentialed Dietitians who meet the basic qualification requirements and have fulfilled the requirements below, but do not possess the RDN credential, may be given a temporary full-time appointment not to exceed one year under the authority of 38 U.S.C. § 7405(c)(2). Non-credentialed Dietitians must have fulfilled each of the following: Earned a bachelor's or higher degree from a U.S. regionally accredited college, university or foreign equivalent (refer to ii below). Completed an ACEND® accredited experiential or supervised practice program and provide a verification statement from the program director that conveys eligibility to take the CDR registration exam as a prospective RDN. A list of ACEND® accredited programs is located on the ACEND® website or at ACEND Accredited Programs Directory. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Dietitian (Facility Program Coordinator), GS-12 Experience: One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs: Knowledge of program administration establishes program goals and objectives, coordinates activities, evaluates accomplishments and solves problems. Skill in developing quality improvement or research activities. Skill in developing training and reference materials. Ability to develop policies and procedures. Ability to provide program-specific coordination to include leadership, technical advice and staff development. Preferred Experience: Training and facilitation experience. Program coordination or management. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is 12. The actual grade at which an applicant may be selected for this vacancy is in the range 12. Physical Requirements: The work entails no special physical demands although some physical effort may be required relative to moving equipment and supplies throughout the department and to various parts of the facility as necessitated by educational programming. Work requires some physical exertion such as long periods of standing and moving education equipment. Manual dexterity is required to work educational equipment systems and controls. Fieldwork will involve travel (up to half of the time), providing training, attending meetings, or gathering information. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
