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Customer Service Coordinator

CBRE • Hagatna, GU • 23h ago

Job ID

236857

Posted

17-Sep-2025

Service line

GWS Segment

Role @type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote - US - Remote - US - United States of America

About the role:

The Facility Service Center Customer Service Coordinator (CSC) is a remote position, responsible for supporting facility related requests, work order creation and follow-up, incident support and follow-up, general inquiries, during their specific shift. Being an FSC CSC requires a high level of customer service skills, creative problem solving abilities, quick decision making and the capacity to perform under stressful circumstances in order to consistently uphold facility management support and crisis event management.

What you'll do:

Monitoring and operations within a 24x7x365 Global Facility Service Center

Generate, distribute, service request work orders for completion.

Support incident communications and response as an extension of the Facility Management Team.

Interaction with our global clients, and account support team members

Make logical decisions with minimal supervision

Ability to work and communicate in a high performing, remote team environment.

Following all FSC standard operating procedures in support of day to day operations.

Act in a professional manner at all times

Embrace and demonstrate our CBRE RISE values and Clients Our United Culture values in your day to day interactions.

Write clearly and communicate effectively with internal and external resources.

Effectively manage workload; including workload assigned by FSC Leadership - often times, under stressful conditions and timing.

Demonstrate proficiency of all FSC processes and procedures including but not limited to call intake, work orders, incidents, SOP's, etc.

Be available as Agent On-Call upwards of 5 weeks per year on a rotating basis.

Attend scheduled FSC Team calls

Participate in development and updating of documented procedures and develop new procedures as directed to accommodate portfolio growth and quality of service delivery.

Meeting all client and account identified training objectives and continuous improvement requirements for your position.

Taking a pro-active approach to your personal growth and advancement within the company

Drive Diversity and Inclusion

Embrace and expand a positive team environment

Meet or exceed account SLA's

Understand the utilization and operational uses of FSC technology applications not limited to ServiceInsight, EverBridge, OMNIChannel, Genesys, OneNote.

Demonstrate ability to apply new technology and other corporate programs as they are rolled out.

Support the Telephony Software and skills required to ensure seamless telephonic operations.

Provide input and support change management efforts associated with FSC operations.

Support pre-go-live, go-live and ongoing operations for IFM account team and portfolio growth and changes.

Identify best practices and people and contribute to FSC initiates **.

What you'll need:**

High school diploma or GED with 2-3 years of job related experience.

An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

Ability to explain detailed and complicated information within the team in a clear and concise manner.

Advanced knowledge of Microsoft Office products. Examples include Teams, Word, Excel, Outlook, etc.

Strong written and verbal communication skills.

Strong organizational skills with a robust inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is $20 per hour and the maximum salary for the position is $24 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE

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