Back to Jobs search

Customer Service Manager

CBRE • St Thomas, VI • 3h ago

Job ID

236855

Posted

16-Sep-2025

Service line

GWS Segment

Role @type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote - US - Remote - US - United States of America

About the Role:

As a CBRE Customer Service Manager, you will manage and coordinate the activities of the customer service center team.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Execute procedures to improve team efficiency and center operations.

Identify, troubleshoot, and resolve escalated complex customer inquiries and complaints. Follow up to ensure satisfaction.

Verify projects and programs alignment with the client's business needs goals and objectives.

Review special customer service reports and provides recommendations for management and field personnel.

Exchange and explain difficult information, convey performance expectation, and handle sensitive issues.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mindset.

Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Manager position is $65,000 annually with bonus eligibility and the maximum salary for the position is $70,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE

Go to Apply

Share this job

Similar Jobs

Customer Service Coordinator

CBRE • St Thomas, VI • 3h ago

Management & Administrative

Customer Service Coordinator Job ID 236857 Posted 17-Sep-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States of America About the ro...

3h ago

Go to Apply

Sr. Operations Manager - Engineering

CBRE • St Thomas, VI • 17h ago

Management & Administrative

Sr. Operations Manager - Engineering Job ID 236638 Posted 17-Sep-2025 Service line GWS Segment Role @type Full-time Areas of Interest Construction, Engineering/Maintenance, Facilities Management Location(s) Remote - US -...

17h ago

Go to Apply

Enterprise Account Manager - Northeast

Trellix • St Thomas, VI • 2d ago

Management & Administrative

Job Title: Enterprise Account Manager - Northeast About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, an...

2d ago

Go to Apply

Enterprise Account Manager - Southeast

Trellix • St Thomas, VI • 2d ago

Management & Administrative

Job Title: Enterprise Account Manager - Southeast About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, an...

2d ago

Go to Apply

CPC Processor Customer Support- 3464

Datavant • St Thomas, VI • 2d ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

2d ago

Go to Apply

Content Marketing Manager

Datavant • St Thomas, VI • 2d ago

Management & Administrative

2d ago

Go to Apply

Advisor, Pricing Standards & Compliance Management

Cardinal Health • St Thomas, VI • 2d ago

Management & Administrative

What Standards & Compliance Management contributes to Cardinal Health Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization throu...

2d ago

Go to Apply

Senior Product Marketing Manager - OCI Product Messaging

Oracle • St Thomas, VI • 3d ago

Management & Administrative

Job Description At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale...

3d ago

Go to Apply

Sr. Software Engineer, OCI Media Services

Oracle • St Thomas, VI • 3d ago

Management & Administrative

Job Description *This role can sit out of the following OCI offices: Austin, Texas, Broomfield, Colorado or Nashville, TN. As a Senior Software Engineer in Oracle Cloud Infrastructure, you will have the opportunity solve...

3d ago

Go to Apply

Sr. Software Engineer, OCI Media Services

Oracle • St Thomas, VI • 3d ago

Management & Administrative

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.