Customer Service Associate

The Hertz Corporation • Fresno, CA • 18h ago

As a Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

Wage : $18.00 hourly

Responsibilities:

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customer's service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:

Up to 40% off the base rate of any standard Hertz rental

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Similar Jobs

Automation Electrical Project Manager

EMCOR Group • Fresno, CA • 1d ago

Management & Administrative

Description Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, a...

1d ago

Go to Apply

Sales and Service Specialist

The Hertz Corporation • Fresno, CA • 3d ago

Management & Administrative

The Sales and Service Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car...

3d ago

Go to Apply

Route Service Supervisor- UniFirst

UniFirst Corporation • Fresno, CA • 4d ago

Management & Administrative

Route Service Supervisor- UniFirst Location: Fresno, California Job ID 2505040 Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and wor...

4d ago

Go to Apply

Services Account Manager

Trane Technologies • Fresno, CA • 5d ago

Management & Administrative

At?Trane TechnologiesTM? ( https://www.tranetechnologies.com/ ) and through our businesses including?Trane®? ( https://www.trane.com/ ) and?Thermo King® ( https://www.thermoking.com/ ) , we create innovative climate solu...

5d ago

Go to Apply

Light Commercial Unitary Account Manager

Trane Technologies • Fresno, CA • 5d ago

Management & Administrative

At Trane Technologies ( https://www.tranetechnologies.com/ ) and through our businesses including Trane® ( https://www.trane.com/ ) and Thermo King® ( https://www.thermoking.com/ ) , we create innovative climate solution...

5d ago

Go to Apply

Public Safety Officer ( Security ) Full Time, PM-Evening Shifts

Trinity Health • Fresno, CA • 6d ago

Management & Administrative

Employment Type: Full time Shift: Evening Shift Description: This position is tasked with the protection of life and property for Saint Agnes Medical Center and is responsible for the safety of colleagues, patients, and...

6d ago

Go to Apply

Public Safety Officer ( Security ) Full Time, DAY Shift

Trinity Health • Fresno, CA • 6d ago

Management & Administrative

Employment Type: Full time Shift: Day Shift Description: This position is tasked with the protection of life and property for Saint Agnes Medical Center and is responsible for the safety of colleagues, patients, and visi...

6d ago

Go to Apply

Infor-UKG WFM Cloud Operate Service Manager

Deloitte • Fresno, CA • 6d ago

Management & Administrative

Infor WFM/HCM and UKG WFM AOS Cloud Functional Application Operate Services Manager - HCAS - COMP Deloitte's Human Capital Offering Portfolio Our Human Capital practice is at the forefront of transforming the nature of w...

6d ago

Go to Apply

Account Manager

BrightView • Fresno, CA • 1w ago

Management & Administrative

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an...

1w ago

Go to Apply

Municipal Market OEM Sales Manager

Grundfos • Fresno, CA • 1w ago

Management & Administrative

Municipal Market OEM Sales Manager Apply Now Start applying with LinkedIn Please wait... Job Description Are you eager to join and contribute to a thriving sales team and grow our municipal business in the US and Canada?...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.