Manufacturing Customer Service / Program Manager

C.E. Machine* • Wichita, KS • 1d ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13370076

The Customer Service/Contract Manager is responsible for building and maintaining strong, long-lasting customer relationships by operating as the lead point of contact for daily customer service matters. This position must continually identify and assess customer expectations to ensure excellent service standards and maintain high customer satisfaction.

ESSENTIAL JOB FUNCTIONS

Establish and maintain customer relationships by serving as the

daily interface between CE Machine Company and assigned customer base.

Serve as the first point of contact for assigned customers and

maintain open relationships between customers, vendors, and the production team by coordinating and supporting information flow between internal and external customers.

Responsible for maintaining customer open orders and status reports

as required in addition to daily updating of part statuses and data entry of pertinent information.

Actively manage on time customer delivery requirements by using

initiatives to develop effective solutions to challenges and obstacles.

Consistently track, report, and communicate customer issues to

management team.

Maintain customer minimum and maximum levels and vendor owned

inventory programs.

Oversee customer account management, including negotiating and

communicating major request, issues, and changes.

Qualifications

Previous experience in aerospace manufacturing in a customer service

role preferred.

Strong time management skills and a commitment to meeting customer

deadlines.

Ability to work under pressure, handling multiple tasks in a

fast-paced environment.

Demonstrated track record of excellent customer service skills and

desire to work with team members to accomplish business and customer objectives

Excellent communication skills both verbal and written.

Ability to demonstrate flexibility, initiative, and good judgement

in dealing with incoming projects as well as adapting to changing product parameters and customer requirements.

Proficiency with Microsoft Office products.

Previous MRP experience preferred.

Must be dependable and able to work overtime as needed.

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