Access Associate or Senior Access Associate - UVA Pediatrics Harrisonburg

University of Virginia • Mcgaheysville, VA • 2h ago

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details.

This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.

General Expectations:

Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.

Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.

Maintains privacy during all interactions including check-in.

Independently takes calls, schedules and registers patients.

Completes requests for service and associated tasks following established timelines.

Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.

Answers telephones, screens calls, confirms appointments, and maintains appointment schedule

Refers callers to appropriate individuals, and provides routine information following established procedures.

Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.

Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.

Working with management and care team to help resolve scheduling conflicts and issues.

Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines.

Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.

Achieves expected metric targets applicable to scheduling and registration

Scheduling:

Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled.

Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN.

Maintain and demonstrate effective and accurate scheduling skills including following established processes.

Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider.

Registration, Check-In and Check-out:

Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly

Prints medication lists and gives them to the patient/family for review during check-in

Promptly and accurately updates patient tracking system

Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate,

Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate.

Customer Service & Patient Experience:

Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs.

Demonstrates exceptional customer service both for in-person and telephone activities.

Maintains a positive attitude when speaking with customers and internal and external service representatives.

Optimizes listening skills to address customer requests and needs.

Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience.

In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS FOR ACCESS ASSOCIATE:

Education: High School Graduate or Equivalent. Customer service experience preferred.

Experience: Preferred not required.

Licensure: None required.

MINIMUM REQUIREMENTS FOR SENIOR ACCESS ASSOCIATE:

Education: High School Graduate or Equivalent required. Associates degree preferred.

Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Similar Jobs

Optometrist

America's Best • Staunton, VA • 2d ago

Hospital & Medical

At our practice, we believe that the optometrist is the hero of primary eye care, enabling and safeguarding their patient's ability to experience his or her best vision. For many people, an optometrist is also the first...

2d ago

Go to Apply

Optometric Technician - Medical Assistant

America's Best • Waynesboro, VA • 2d ago

Hospital & Medical

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the op...

2d ago

Go to Apply

Dental Assistant - Entry level

Aspen Dental • Harrisonburg, VA • 1w ago

Hospital & Medical

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, generous benefits package, and...

1w ago

Go to Apply

Dental Assistant - Entry Level

Aspen Dental • Waynesboro, VA • 1w ago

Hospital & Medical

1w ago

Go to Apply

Physical Therapist

U.S. Physical Therapy • Fishersville, VA • 2w ago

Hospital & Medical

Company Description At Barren Ridge Physical Therapy , we are more than just an outpatient orthopedic and sports physical therapy clinic. Our team provides quality physical therapy based on evidence and the best possible...

2w ago

Go to Apply

Physical Therapist

U.S. Physical Therapy • Waynesboro, VA • 2w ago

Hospital & Medical

2w ago

Go to Apply

Retail Branch Manager

Woodforest National Bank • Waynesboro, VA • 1d ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

1d ago

Go to Apply

Night Shift - Production Associate

Aerotek • Luray, VA • 2d ago

Manufacturing & Warehouse

Job Title: Night Shift - Production Associate Job Description This position involves cross-training on two main production lines for assembling doors. You will be responsible for specific tasks such as screwing holes, ad...

2d ago

Go to Apply

Maintenance Technician I

Cargill • Timberville, VA • 3d ago

Retail & Hospitality

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future and cultivate your car...

3d ago

Go to Apply

Meat Prep Gravy Operator

Cargill • Timberville, VA • 3d ago

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.