About Brink's:
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
Cash Account Manager/Specialist - This position is responsible for being the lead point of contact for key client/cash customer account management matters. Build and maintain strong, long-lasting client relationship. Develop trusted advisor relationships with key account(s), customer stakeholders and the LOB. This includes cash loads, cash reconciliation, cash loss reporting, and branch support of vault cash locations. The individual will need to be highly motivated, detail oriented, and experienced with Microsoft Office. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
ESSENTIAL DUTIES AND TASKS:
Oversee onboarding of new terminals
Monitor processor / logo set-up
Monitor transmission of orders to Brink's
Support for last minute orders
Communicate as liaison between internal (recon + finance) teams
Armor claims that Key Client/Customer need to
Monthly true-up payment, tracking stolen cash
Monthly invoices
Champion for solution improvements
Automate orders for Key Client/Customer
Receive balances from processor and Brink's, to report on missed loads
Run analysis for cash management improvements
Forecasting
Armor management
Conduct monthly reviews
Service quality
New opportunities
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
The competencies required for success in the Cash Account Manager/Specialist role include:
· Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
· Communication : is able to verbalize, as well as write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
· Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
· Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
· Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
· Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
· Problem Solving : Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
· Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
· Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like Internet technology; does well in technical courses and seminars.
MINIMUM QUALIFICATIONS:
· High School Diploma is required
· Associates or Bachelor's degree preferred
· Experience in the ATM industry very helpful
· Reconciliation experience preferred
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodation may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters.
COMPUTER / APPLICATIONS SKILLS:
· Proficiency in Microsoft Office Suite; Outlook, Word and Advanced Excel skills
· Ability to create/maintain Excel spreadsheets containing formulas, pivot tables, v-lookup, graphs, etc.
· Experience with Cash Management Software System(s) preferred
· Must be capable of learning new software and applications
· Basic math skills
WORKING CONDITIONS:
This work is performed in a business office setting. The working environment can be distracting due to noise.
EFFORT:
Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving around the office to address questions and provide coaching. Continuous looking at dual computer screens. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is not responsible for supervising other positions
Job Type: Full-time
What's Next?
Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Build a Career with Purpose at Brink's
For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.
Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.
See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (https://us.brinks.com/terms-of-use)
See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (https://us.brinks.com/brinks-california-consumer-privacy-act-notice)
