Customer Service Specialist

Ally • Springfield, IL • 6h ago

General information

Ref # 20649

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

We're looking for people that want to work from home (hybrid) that are skilled in customer service that love to help our customers find solutions. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your back. You must like to talk on the phone. If you'd like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

You'll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that. The responsibilities for this role include:

Document all conversation accurately and clearly, and concisely.

Go the extra mile to engage the customer to achieve total customer satisfaction.

Follow all internal, state and UDAAP guidelines, we'll train you on all those too.

Focus on quality of the work you do.

This is an entry level, work from home (hybrid) position.

We have great team members who will provide you with a lot of support.

The Skills You Bring

High school diploma/GED required; Associate's degree or Bachelor's degree in business or other related fields is preferred.

Automotive mechanical knowledge a plus but not required.

Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.

Enjoy handling phone calls.

Good listening, phone and writing skills.

Must be reliable and punctual.

Ability to follow procedures, multitask and make quick decisions.

Type 40 WPM.

Typically requires intermediate knowledge of Microsoft Office programs.

DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 49920

Experienced: 53560

Expert: 57200

Incentive Compensation: This position is eligible to participate in our annual incentive plan

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