*
Within the limits of approved board policies, operating guides and procedures, assumes responsibility and has commensurate authority for the following:
Greet customers, by phone and in person
Direct customers with inquiries to appropriate department
Receives phone, over the counter, drop box and drive-thru payments
Enters payments for phone, over the counter, drop box and drive-thru payments, and enters mailed in payments received between billing due date and month end.
Responsible for balancing cash drawer daily
Responsible for the keying credit card payments
Prepare and reconcile daily deposits
Distributes daily mail
Makes all necessary name changes for billing:
Prepares and sends membership and irrigation contracts
Collects consumer deposits
Keys in appropriate billing changes, including in-care-of and third-party billings and address changes, etc.
Receives and returns all bank returned payments (checks and ACH) to consumers, adds any additional charges, prepares, and mails notification letter
Prepares and files membership/service agreements and irrigation service agreements and lien statements.
Prepares and mails irrigation service agreements and lien statements with the appropriate fees to appropriate county clerk & recorder, files upon return
Distributes and files paperwork for Sterling and Ovid offices
Creation of service orders (yard lights, etc.)
Answers and records outage calls for Operations Department
Inputs manual meter readings
Works with delinquent members to setup payment arrangements
Radio dispatch as needed
Shared responsibilities in processing daily cash
Prints and distributes all associated reports
Balance cash drawer
Other duties as assigned by supervisor
**
Physical Requirements/Working Conditions:**
The employee is required to sit for extended periods of time. Work is varied and is an inside office position. Must be able to operate computer, phone system, printer/copier machine, postage machine, and check scanner. Requires repetitive motions with hands. Must have good communications skills. Occasional travel to meetings/training is required. Normally a 40-hour work week, however, in cases of outages or special projects, some overtime may be required.
Qualifications:
High school diploma or equivalent required, with emphasis on secretarial or clerical business courses.
**
Other Information:**
This job description is not intended to be all inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Highline Electric Association reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Compensation:
The hourly rate for this position ranges between $30.38-$35.23/hour based on qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
**
**
Approved: _ Date: _
(General Manager)
**
**
