Description
The Business Systems Administrator II provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the business technology team. Additionally, will leverage virtual collaboration tools to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives.
KEY RESPONSIBILITIES
Identifies and resolves support issues while working with the internal customers and the business technology team.
Manages and communicates expectations appropriately with the customers that require assistance.
Performs research and analysis related to business system capabilities and will lead efforts to improve.
Work Complexity:
Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes.
Acts as liaison between the internal customer and the vendor to resolve issues with business systems.
Responsible for business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data.
Performs research and analysis related to business system functionality.
Enhances and executes processes supporting the Business Technology team.
Reviews and understands reference architecture documents and test plans for business applications.
Provides input for roadmap(s) of core applications.
Skills
financial planning and analysis, contract management software, profit and loss analysis, construction software, profit & loss, viewpoint, cobblestone, project management
Top Skills Details
financial planning and analysis, contract management software, profit and loss analysis, construction software, profit & loss
Additional Skills & Qualifications
Customer Service:
Consults with internal customers to determine software or system functionality issues.
Plays a key role in system upgrades.
Performs repairs to software and peripheral equipment following design or installation specifications.
Provides on-going support of business software.
Demonstrates keen attention to detail, provides excellent customer service, utilizes solid oral and written communication, and creates appropriate procedures.
Project Work:
Provides input for generating test plans and requirements based upon knowledge of the business and technology during project planning phases.
Participates in support training before business software projects are launched.
Completes assigned work tasks from projects such as testing, issue remediation, post go live support.
Acts as the technical lead for small to medium projects, taking responsibility for ensuring tasks are completed, mentoring junior associates, and coordinating vendor activities to meet the project objectives.
Technical Support:
Monitors and communicates system status.
Assists system engineers, database administrators and vendors as needed to resolve problems.
Creates and maintains reports for the business.
Configures applications to meet the needs of our stakeholders.
Creates and maintains integrations (API, batch, database) to enable the timely and accurate flow of data.
Creates effective documentation through the creation and maintenance of Knowledge Base articles.
Other:
Performs other related duties as required and assigned.
Actively participates in Faith's hiring referral and mentoring program, as appropriate.
MINIMUM REQUIREMENTS
Education: Associates degree in Information Technology or Business, or equivalent professional experience and relevant training
Experience: 5 years or more in a service or support role or Any appropriate combination of education and experience as determined by management.
Travel: 15% - visit sites a few times a quarter
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $39.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menasha,WI.
Application Deadline
This position is anticipated to close on Sep 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
