Scheduler (Second Shift, Remote)

Morley • Lansing, MI • 3d ago

About the Role

Location: Remote - Michigan residents

Are you a strong communicator, comfortable over the phone and using email? Would you like to work second shift?

As a remote Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home.

Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.

What You'll Do

Understand project operations and workflow processes to effectively manage scheduling tasks

Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled

Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes

Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents

Document all interactions clearly within the RVM system to maintain accurate records

Escalate cases requiring additional oversight or assistance to management

Maintain regular and dependable attendance to support team success

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)

Computer proficiency, including MS Office

A positive self-starter attitude with a strong work ethic

Ability to meet deadlines with organizational skills

Excellent interpersonal skills and honed attention to detail

Strong conversational (phone) and email communication skills

Eligibility Requirements

High school diploma or equivalent

Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Able to work the following hours:

11 a.m. - 8 p.m. Eastern time

Monday through Friday

Must be able to stick to the schedule reliably

Remote Work Requirements

Michigan resident

High-speed internet access at home that you are able to connect to via Ethernet or landline

Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork

Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa

Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Morley

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