Account Manager

Securitas Security Services USA, Inc. • Norfolk, VA • 1h ago

Account Manager - Campus Security

Wage: $55,000-60,000/ year

Position Summary

The Account Manager - Campus Security is responsible for overseeing the day-to-day security operations, ensuring a safe and secure environment for students, faculty, staff, and visitors. This role serves as the primary liaison between the college and the contracted security provider, managing personnel, compliance, and service delivery to meet the institution's safety goals.

Key Responsibilities

Client Relationship Management

Serve as the main point of contact for campus leadership regarding security operations.

Conduct regular meetings with college stakeholders to assess needs and adjust services accordingly.

Ensure high levels of customer satisfaction and responsiveness.

Operational Oversight

Supervise and support on-site security supervisors and officer personnel, including scheduling, payroll, training, and performance discussions.

Monitor daily operations to ensure compliance with college policies, state regulations, and contractual obligations.

Coordinate emergency response efforts and participate in campus safety drills.

Personnel Management

Coordinate training for personnel, maintain quality control protocols

Promote a culture of professionalism, accountability, and continuous improvement.

Address personnel issues promptly and in accordance with HR policies.

Compliance & Reporting

Ensure use of the electronic reporting devices to maintain accurate records of incidents, patrols, and service metrics.

Ensure proper documentation, post order requirements are up to date

Ensure all staff are compliant with Securitas and State compliance requirements

Ensure adherence to Clery Act requirements and other applicable regulations.

Community Engagement

Foster positive relationships with students, faculty, and staff.

Support campus events and initiatives with appropriate security planning.

Promote safety awareness through outreach and education.

Qualifications

Minimum of 2-3 years of experience in security management, preferably in an educational or public sector setting.

Proven leadership and team management skills.

Strong communication and interpersonal abilities.

Familiarity with campus safety regulations (e.g., Clery Act, Title IX).

Ability to work flexible hours, including evenings and weekends as needed.

Prior law enforcement or military experience is a plus.

Working Conditions

Primarily on-site at the community college campus.

May require walking or standing for extended periods.

Occasional travel for training or regional meetings.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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