Energy Assistance Program Policy & Engagement Analyst
Date Posted: Sep 15, 2025
Requisition ID: 465671
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Housing and Community Development Authority (IHCDA):
The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at www.in.gov/ihcda.
Role Overview:
The Energy Assistance Program Policy and Engagement Analyst contributes to fulfilling IHCDA's mission by providing support for the Energy Assistance Program (EAP), serving as a point-person for subrecipients and the broader EAP network; assisting with marketing and communications; continuously improving and analyzing EAP policies, procedures, and outcomes; helping with the development of State plans; and assisting with the completion of federal and agency reporting. There will be a heavy emphasis on the continuous training of the subrecipient network.
EAP provides utility assistance to eligible households. Indiana typically receives approximately $75 million annually to serve over 100,000 households.
Salary Statement:
Salary range is $56,700 to $66,700 and is commensurate with education and work experience.
A Day in the Life:
Develop program strategy in partnership with Energy and Utility Managers
Work directly with Quality Assurance and monitoring teams to identify knowledge gaps within the network to better plan and execute trainings
Understand and apply program rules and policies
Understand and apply all relevant legislation and guidance
Research and inform team on newly issued or upcoming policy and guidance
Assist in the preparation of state plans and program manuals/documents
Conduct research into best program practices and provide recommendations
Think critically and serve as a 'sounding board' for manager/team ideas on program implementation
Execute day-to-day operations
Create and update SOPs for job duties
Draft program guidance, manuals, and other policy documents
Plan and coordinate EAP events
Coordinate document requests from federal funders, internal audit, legislators, etc.
Assist in drafting subrecipient information, forms, reporting, and data collection tools
Track and organize/archive subrecipient-submitted documents
Provide support for federal and agency reporting
Attend relevant conferences, community events, and trainings and conduct site visits at subrecipient locations to gain program insight and further program goals, contingent on availability of opportunities and budget
Client & Subrecipient Customer Service
Independently respond to and log (as needed) client and subrecipient communications
Coordinate with Manager and other IHCDA departments as needed to respond to subrecipient/client questions
Review subrecipient-submitted documents and work with these groups on updates as needed to comply with program expectations and guidelines
Connect subrecipients with professional development opportunities
Elevate issues to Manager and Director as needed
Assist in drafting client updates and other correspondence as requested
Actively maintain program email inbox
Attend and participate in departmental meetings
Seek out professional development to keep up with the field of interest of the program
Perform other duties as assigned
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Highly collaborative style with an ability to work effectively with individuals of diverse backgrounds, education, and economic levels
Ability to identify adult learning techniques and apply to the subrecipient network
Strong interpersonal communication, problem-solving, and critical thinking skills
Customer service orientation
Ability to maintain confidentiality of client and agency information
Ability to prioritize and organize to meet deadlines while remaining flexible to changing assignments and agency priorities
Ability to learn quickly and apply new knowledge to existing frameworks
Demonstration of strong attention to detail, follow-through, and application of continuous improvement concepts to work activities.
Experience with drafting policy or developing engagement strategies preferred.
Bachelor's degree and/or 2 years related work experience required.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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