Remote Hotel Coordinator

Sedgwick • Biloxi, MS • 14h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

Temporary to Permanet Opportunity based on Business Needs

REMOTE POSITION

Remaining Schedules start after 1pm EST during weekdays and must have weekend avaialbility.

PRIMARY PURPOSE: To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.

Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.

Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.

Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.

Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents

Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.

Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent and professional phone voice.

Strong communication, grammar, and interpersonal skills.

Strong data entry skills with high attention to detail.

Ability to work independently, show initiative, and perform well under pressure.

Strong organizational skills and ability to multitask.

Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Deli Production Team Member

Pilot Company • Moss Point, MS • 2d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.33 - $15.18 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

2d ago

Go to Apply

ENGINEER SYSTEM MODELING SIMUL 3

HII • Pascagoula, MS • 2d ago

Retail & Hospitality

ENGINEER SYSTEM MODELING SIMUL 3 Location: Pascagoula, Mississippi, United States Date: Sep 12, 2025 Req ID: 42818 Team: 52 Engineering Entity: Ingalls Shipbuilding US Citizenship Required for this Position: No Full-Time...

2d ago

Go to Apply

Cashier

Pilot Company • Gulfport, MS • 4d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.38 - $14.88 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

4d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Gautier, MS • 6d ago

Retail & Hospitality

168678BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

6d ago

Go to Apply

Retail Sales Associate

Ollie's Bargain Outlet • Pascagoula, MS • 1w ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

1w ago

Go to Apply

Retail Department Manager

Ollie's Bargain Outlet • Gulfport, MS • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Deli Production Team Member

Pilot Company • Gulfport, MS • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.54 - $16.08 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Biloxi, MS • 1w ago

Retail & Hospitality

168516BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1w ago

Go to Apply

Assistant Manager II

Family Dollar • Pascagoula, MS • 2w ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

2w ago

Go to Apply

Assistant Manager II

Family Dollar • Pascagoula, MS • 2w ago

Retail & Hospitality

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.