Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Coralville, IA • 8h ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Hotel Night Auditor

Kinseth Hospitality Companies • Coralville, IA • 8h ago

Retail & Hospitality

$16 per hr benefits hotel disounts What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels...

8h ago

Go to Apply

Hotel Maintenance

Kinseth Hospitality Companies • Coralville, IA • 8h ago

Retail & Hospitality

$17 per hr discount hotel benefits What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels...

8h ago

Go to Apply

Hotel Director of Special Events

Kinseth Hospitality Companies • Iowa City, IA • 8h ago

Retail & Hospitality

$55,000 per year What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SU...

8h ago

Go to Apply

High School Cashier/Bookkeeper

Linn-Mar Community School District • Marion, IA • 16h ago

Retail & Hospitality

High School Cashier/Bookkeeper JobID: 6125 Position Type: Administrative/Secretarial/Clerical/ Bookkeeper Date Posted: 9/15/2025 Location: High School Position Title: High School BookkeeperImmediate Supervisor: High Scho...

16h ago

Go to Apply

Early Morning Merchandiser- Cedar Rapids, IA

Atlantic Bottling Company • Cedar Rapids, IA • 2d ago

Retail & Hospitality

Overview/Function: The Merchandiser plays a key role in the sales process of Atlantic Coca-Cola Bottling Company products. They visit customer locations setting out product, rotating new product, and install and maintain...

2d ago

Go to Apply

Traveling Reset Merchandiser Day Shift

SPAR • Cedar Rapids, IA • 4d ago

Retail & Hospitality

Overview Traveling Reset Merchandiser Day Shift SPAR is growing our reset and remodel merchandising team! This Reset Merchandiser job will be part of a team remodeling the insides of big box retailers. Anyone with a back...

4d ago

Go to Apply

Deli Production Team Member

Pilot Company • Atalissa, IA • 4d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.95 - $16.95 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

4d ago

Go to Apply

Hotel Night Auditor

Kinseth Hospitality Companies • Iowa City, IA • 5d ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides ho...

5d ago

Go to Apply

Retail Manager 3

Sodexo • Cedar Rapids, IA • 6d ago

Retail & Hospitality

Role Overview We are SodexoMagic! Sodexo is seeking a customer-focused and results-driven Retail Manager 3 lead retail food operations at UPH St. Luke's located in Cedar Rapids, IA . This position leads the day-to-day op...

6d ago

Go to Apply

Market Grille Cook

Hy-Vee Food Stores • Coralville, IA • 1w ago

Retail & Hospitality

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.