Customer Service Representative

Robert Half • Exton, PA • 2h ago

Description

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Exton, Pennsylvania. This role involves engaging with clients and managing inquiries to ensure a seamless customer experience. The position is ideal for someone with excellent communication skills and a commitment to delivering high-quality service.

Responsibilities:

Respond promptly to customer inquiries and provide accurate information regarding products and services.

Handle inbound and outbound calls in a courteous and attentive manner.

Maintain detailed records of customer interactions and transactions using company systems.

Assist with order entry and processing to ensure timely fulfillment.

Resolve customer issues and complaints efficiently while maintaining a positive attitude.

Collaborate with team members to improve customer service processes and outcomes.

Verify and complete required documentation for audits and compliance purposes.

Conduct site visits as needed to ensure operational standards are being met.

Adhere to company policies and procedures while maintaining confidentiality of sensitive information.

Requirements - Previous experience in customer service, call center operations, or a related field.

Strong verbal and written communication skills.

Proficiency in handling inbound and outbound calls.

Ability to perform accurate order entry and data management.

Familiarity with basic auditing processes and compliance documentation.

Excellent organizational skills and attention to detail.

Ability to work independently while meeting deadlines.

Detail-oriented approach and ability to interact with clients effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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