Customer Service Representative

Robert Half • Farmington, NY • 2h ago

Description We are looking for a motivated Customer Service Representative to join our team in Farmington, New York. This is a long-term contract position, ideal for someone passionate about delivering exceptional customer experiences and resolving inquiries efficiently. You will play a key role in ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities:

Handle incoming customer calls, providing prompt and attentive assistance.

Respond to inquiries regarding products, services, and orders with accuracy and clarity.

Process customer orders and ensure correct data entry into the system.

Manage both inbound and outbound calls to address customer needs and follow up on requests.

Resolve customer complaints or issues by identifying the problem and offering appropriate solutions.

Maintain detailed records of customer interactions, transactions, and feedback.

Collaborate with team members to improve service processes and enhance customer satisfaction.

Adhere to company policies, procedures, and service standards during all interactions.

Stay updated on product knowledge and company offerings to provide accurate information.

Meet performance metrics and goals related to call handling and customer satisfaction. Requirements - Proven experience in customer service, preferably in a call center environment.

Strong communication skills, both verbal and written.

Ability to handle high volumes of inbound and outbound calls efficiently.

Proficiency in order entry and data management systems.

Excellent problem-solving skills and attention to detail.

Comfortable working independently and as part of a team.

Familiarity with using computer systems and software applications.

High school diploma or equivalent required; additional certifications in customer service are a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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