Help Desk Service Specialist

SAIC • Scott AFB, IL • 2h ago

Description

SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will assist the Service Desk Functional Lead as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times.

Responsibilities:

· Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

· Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

· Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

· May be involved in customer installation and training.

· Provides support to customer/users where the product is highly technical or sophisticated in nature.

· Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

· Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.

· Support as needed per direction of the Service Desk Lead.

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

Required Qualifications:

· BA/BS or MA/MS

· Ten (10) or more years of experience

· DoD Secret clearance

· Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP

· Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)

· Experience researching and writing documentation and examples for technical personnel

· Experience with MS Office to include Word, PowerPoint, Visio and Project

· Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment

· Strong oral and written communication skills across all levels

· Self- starter and problem solver

· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

· Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Desired Qualifications:

· DoD TS/SCI clearance

· ITIL Foundations (v4 or higher) certification

· HSDI

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2509808

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

SAIC

Go to Apply

Share this job

Similar Jobs

Manager in Training - UCF

Drury Hotels • Saint Louis, MO • 54min ago

Management & Administrative

Property Location:13075 Manchester Rd - St. Louis, Missouri 63131You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a...

54min ago

Go to Apply

Customer Service Associate

Walgreens • Fairview Heights, IL • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Service Design Coordinator

SAIC • Scott AFB, IL • 2h ago

Management & Administrative

Description SAIC is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS)...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Columbia, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Collinsville, IL • 8h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

8h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Saint Louis, MO • 8h ago

Management & Administrative

8h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Belleville, IL • 8h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

8h ago

Go to Apply