Client Collaboration Specialist

Orrick, Herrington & Sutcliffe • Wheeling, WV • 1d ago

Overview

Orrick currently has an excellent opportunity for a Client Collaboration Specialist. This position could be based in any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV) and consideration given for 100% remote US locations. The Role: The Client Collaboration Services Team partners with attorneys and clients to deliver innovative collaborative legal services solutions by identifying, designing, configuring and supporting a variety of firm extranets. The Opportunity: The Client Collaboration Specialist drives the successful delivery and implementation of extranets and client-facing systems through team collaboration, technical expertise, and independent problem-solving. This role requires comprehensive knowledge of firm systems and legal business processes, combined with exceptional attention to detail and the ability to manage projects autonomously. This role will report and act under the direction of the Director of Systems Development and the Managers of Client Collaboration Services. This role supports firm-wide initiatives by working closely with teams across the organization, such legal teams, project management, Innovation, CaseStream, the records department, and Information Technology. Responsibilities

Collaborate with legal teams to gather and analyze lawyer and client requirements, including relevant workflow, business processes and technical requirements. Uses independent judgment to determine best possible extranet solutions based on internal and external client needs. Uses firm tools to design and implement content sharing and collaboration strategies. Demonstrates the technical capability to efficiently create new extranet sites and specialized security groups with special permissions, and other features requested by legal teams. Regularly communicates project expectations and status to legal team members, clients, and other stakeholders in a timely and clear fashion. Provides knowledgeable and responsive support to legal teams and external parties in daily use of extranets and best practices in publishing content to extranets. Properly routes support requests to team members, service desk, and other firm resources as appropriate and follows up to ensure resolution and client satisfaction. Provides training to attorneys, staff, and clients on the regular use of extranets and other client-facing systems so they can maintain the same on their own. Writes and edits training documentation. May assist with publishing or organizing documents and other content to extranet sites. Promotes the firm's extranet and collaboration solutions to educate legal teams and support staff regarding the firm's capabilities. Keep up with changes to our existing collaboration platforms by reviewing production release notes and attending vendor webinars. Tests and documents new technologies and processes, and trains legal teams on how to best use them. Demonstrates both the technical capability to explore new technologies and the knowledge of legal processes necessary to understand how legal teams can benefit from them. Works with other members of the IT group, attorneys, and staff to test and validate new extranet features. Draft clear and concise help guides for frequently used features. Reviews Service Desk reports regularly to identify, troubleshoot, and prevent extranet-related issues. Provides documentation and instruction to the Service Desk enabling them to provide basic support on our platforms. Serve as a point-person... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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