Medical Assistant

BETH ISRAEL HOSPITAL • Boston, MA • 3h ago

Essential Responsibilities including but not limited to: 1. Through
relationship development and care team coordination, contributes to the
BILH Primary Care-Mt. Auburn patient, practice, and organizational
goals. Develops long term empathetic relationships with patients,
families and colleagues to contribute to patient care. 2. Assists
patient over the course of their visit: facilitates timely flow and
informs patient and provider of any delay in a timely manner, engages
with patient on visit reason, updates medication and allergy lists,
reviews screening questions (i.e. PHQ-9), acts as liaison between
patient and practice staff to ensure optimal flow and service delivery.
Communicates clearly with patient and team: provides hand-off to
provider entering the exam room (e.g., reason for the visit, abnormal
vitals, patient stories). 4. Performs medical assisting duties under
proper supervision, which may include, but are not limited to: obtaining
accurate vital signs, height, and weight measurements, performing EKGs,
point of care testing, phlebotomy, administering immunizations
(certified MAs only), and assisting during routine procedures. 5.
Essential to Population Health efforts by leading conversations to meet
quality and population health goals through outreach and health
coaching. Monitors practice activity, both electronically and in person.
Identifies, addresses, and conducts outreach to patients with health
maintenance or chronic disease management needs. Assists with related
data gathering and basic health coaching. 6. Monitors, orders, and/or
maintains medical equipment and supplies, ensuring they are clean,
sterilized, stocked, and within expiration dates. Adheres to control
standards. Maintains an unobstructed area for patient access. 7. Works
within the electronic health record system (EHR) to queue prescription
renewals and add new medications for review by a licensed provider. As
directed by a clinician, enters/scribes orders for tests, services, or
appointments in the EHR. Accurately documents tasks performed during the
visit as they are completed to ensure proper billing. 8. Schedules
related diagnostic and lab tests making every reasonable effort to
accommodate patient and provider needs. Verifies patient insurance,
including prior authorizations, referrals and pre-certifications. 9.
Identifies OSHA compliance issues. Ensures patient safety practices to
prevent/eliminate risk of patient harm. Promptly reports adverse patient
events and near misses. Ensures that Patient Health Information(PHI) is
only used for purposes of patient TPO (treatment, payment, and
operations). (essential) Job Description 03:16 PM 10/05/2023 Page 2 of 4
Required Qualifications: 1. High School diploma or GED required.
Bachelor\'s degree in Health Science preferred. 2. License Medical
Assistant Certificate preferred., or Registration Certified Nursing
Assistant preferred., or Certificate 1 EMT Basic License preferred., or
Certificate 2 Phlebotomy Certificate preferred. 3. 0-1 years related
work experience required. 4. Demonstrated Medical Assistant (MA)
competencies within one year of hire. 5. Basic familiarity with
computers. Ability to navigate at a basic level within web-based
applications. Preferred Qualifications: 1. Certified Medical Assistant
Competencies: Customer Service: Ability to provide a high level of
customer service to patients, visitors, staff and external customers in
a professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
stressful situations. Age based Competencies: Employees in this job must
be competent to provide patient care to the following age groups:
Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult:
16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.

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