Retail Support Advisor

U.S. Bank • Oklahoma City, OK • 18h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Minimum one year of retail experience in a bank branch

Preferred Skills/Experience

Good knowledge of operational policies, procedures, products and services

Strong customer service listening, courtesy, empathy, and problem-solving skills

Effective analytical, organizational and time management skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Barista | Park Grounds Coffee Shop

Omni Hotels • Oklahoma City, OK • 1h ago

Retail & Hospitality

Location Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and acro...

1h ago

Go to Apply

Housekeeping Lobby Attendant

Omni Hotels • Oklahoma City, OK • 1h ago

Retail & Hospitality

1h ago

Go to Apply

Housekeeping Supervisor

Omni Hotels • Oklahoma City, OK • 1h ago

Retail & Hospitality

1h ago

Go to Apply

Remote Hotel Coordinator

Sedgwick • Oklahoma City, OK • 1h ago

Retail & Hospitality

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

1h ago

Go to Apply

Maintenance Technician - Manufacturing

CBRE • Oklahoma City, OK • 6h ago

Retail & Hospitality

Maintenance Technician - Manufacturing Job ID 237977 Posted 15-Sep-2025 Service line GWS Segment Role @type Full-time Areas of Interest Engineering/Maintenance Location(s) Oklahoma City - Oklahoma - United States of Amer...

6h ago

Go to Apply

Technology Sales Manager - Retail

Accenture • Oklahoma City, OK • 8h ago

Retail & Hospitality

We Are: Our Logic, Part of Accenture team has strong retail-focused capabilities in technology services to help our clients navigate business transformation and deliver exceptional shopping experiences that seamlessly bl...

8h ago

Go to Apply

Retail - Seasonal Service Team Member

Michaels • Oklahoma City, OK • 2d ago

Retail & Hospitality

Store - OKC-MEMORIAL, OK Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading...

2d ago

Go to Apply

2nd Shift Manufacturing Team Member

ClarkDietrich • Oklahoma City, OK • 3d ago

Retail & Hospitality

Description Do you have a strong work ethic and the desire to join an organization that invests in its people through cross-training and development? ClarkDietrich, a leading manufacturer of cold-formed steel framing and...

3d ago

Go to Apply

(USA) Member Team Lead

Walmart • Moore, OK • 3d ago

Retail & Hospitality

Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on pro...

3d ago

Go to Apply

Staff Software Engineer, Infrastructure - Datastores

Coinbase • Oklahoma City, OK • 4d ago

Retail & Hospitality

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.