A/R Dropship Correspondent

Ace Hardware • Oak Brook, IL • 2h ago

Compensation Details:

$21.39 - $26.83 per hour

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:

Weekly Pay

Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)

Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.

Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents

Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)

Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation

Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review

Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more

Adoption cost reimbursement

Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

Benefits are provided in compliance with applicable plans and policies.

Job Description:

The primary responsibility of this position is to research, analyze, and resolve all retailer inquiries related to dropship transactions and other disputed items (including dropship, warehouse, and service disputes). The goal is to ensure the timely resolution and reconciliation of disputes on store statements. This is achieved through accurate online transactions and comprehensive written documentation to support or resolve deductions, dating changes, and related issues.

What You'll Do

Research, analyze, and resolve retailer inquires pertaining to dropship transactions as received via written correspondence, fax, telephone or email; perform on-line accounting transactions as well as written documentation to support or resolve deductions, dating changes or other transactions related to dropship billings .

Process retailer requests for dropship credits through the Credit Memo Express process: Receive credit memo requests, sort requests by store number, research and validate to ensure the retailer was billed as per the request and that proper documentation has been received to support the credit, verify in SAP that the credit has not already been issued, create a chargeback request to the vendor and forward to Invoice Processing. When necessary process re-bills to retailers when vendors successfully dispute chargebacks (i.e. providing proof of delivery).

Work closely with the Cash Application team, Credit, vendors, and internal departments to effectively address and resolve dropship invoicing issues and other accounts receivable disputes.

Assist retailers in resolving outstanding billing disputes reflected on their statements, specifically within your assigned regions.

Serve as the primary point of contact for inbound calls from stores in your assigned regions. Additionally, provide phone coverage for high-priority calls and support for absent team members as needed.

Required Skills

Bachelor's degree preferred, or relevant work experience

Strong PC skills utilizing Windows and Microsoft Office (Word, Excel)

Preferred Skills

Experience with SAP a plus

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert (https://acehardware.wd1.myworkdayjobs.com/en-US/External/jobAlerts)

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.

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