Pricing Associate

GE Appliances, a Haier company • Louisville, KY • 9h ago

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Interested in joining us on our journey?

The Pricing Associate is responsible for managing a daily queue of order price disputes, ensuring timely resolution within a 24-hour SLA. This role works closely with cross-functional teams, including Business, Digital Technology, and Oracle pricing analysts, to investigate and resolve disputes, apply manual and bulk price adjustments in Oracle systems, and communicate outcomes efficiently. The Pricing Associate also documents dispute trends, supports continuous improvement of pricing policies, and contributes to customer program optimization.

Position

Pricing Associate

Location

USA, Louisville, KY

How You'll Create Possibilities

Key Responsibilities:

Pricing Dispute Management & Communication:

Manage a daily queue of order price disputes, ensuring investigations are thorough and resolutions are communicated within a 24-hour SLA.

Collaborate with cross-functional Business and Digital Technology teams to troubleshoot disputes, identify root causes, and recommend process improvements.

Partner with Oracle pricing analysts to understand current pricing initiatives and assess potential impacts on future disputes.

Adhere to established price dispute standard operating procedures.

Pricing System Operations:

Review and interpret qualification criteria for Customer Bulletins and Programs to ensure accurate application.

Apply manual price adjustments in the Advanced Oracle System to resolve individual disputes.

Upload bulk pricing adjustments for mass dispute scenarios using the Advanced Oracle pricing system.

Set pricing for final mile agents as needed.

Documentation & Continuous Improvement:

Track and document dispute trends, identifying potential policy issues and sharing insights with Sales Operations.

Assist in creating MAP/PMAP documents to support pricing policies and strategies.

Contribute to process improvements that enhance efficiency, accuracy, and customer satisfaction.

What You'll Bring to Our Team

Required Qualifications:

Bachelor's degree in Business, Finance, Information Systems, or a related field, or equivalent professional experience.

Minimum of 1 year of relevant experience in pricing, order management, customer support, finance, or a related function.

Strong attention to detail and ability to follow standard procedures consistently.

Basic understanding of business operations, pricing practices, or order management concepts.

Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Effective written and verbal communication skills for timely issue resolution.

Ability to collaborate effectively within a team environment and seek guidance when needed.

Preferred Qualifications:

Familiarity with Oracle or other ERP/pricing systems.

Demonstrated problem-solving skills, including the ability to document and escalate issues appropriately.

Experience collaborating across functional teams in a business or academic setting.

Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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