Job Title:General Manager
Department:Overhead/Administration
FLSA Status:Salaried/Exempt
Reports to:Vice President of Operations
Job Summary:The General Manager is responsible for the overall management and operation of the hotel, ensuring that it meets or exceeds guest expectations, financial goals, and brand standards. This role requires a dynamic leader with a strong operational background, preferably with experience in Marriott-branded properties. The General Manager will drive guest satisfaction, employee engagement, and revenue growth while maintaining the highest levels of quality and service.
Responsibilities:
Operational Leadership:
Oversee daily operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and sales.
Monitor and manage the hotel's budget, ensuring financial targets are met or exceeded.
Develop and implement strategies to improve operational efficiency and profitability.
Guest Experience:
Maintain high levels of guest satisfaction by ensuring exceptional service delivery and resolving guest complaints promptly and effectively.
Regularly review guest feedback and implement improvements based on feedback.
Foster a culture of hospitality and guest-focused service among all team members.
Team Management:
Recruit, train, and develop a high-performing team committed to delivering exceptional guest experiences.
Lead, motivate, and manage hotel staff to ensure a positive and productive work environment.
Conduct regular performance evaluations, provide coaching, and support professional development.
Sales and Marketing:
Collaborate with the sales team to develop and implement effective sales and marketing strategies.
Identify opportunities for revenue growth through room sales, food and beverage, and other hotel services.
Build and maintain strong relationships with corporate clients, travel agencies, and local businesses.
Financial Management:
Prepare and manage the hotel's budget, ensuring all financial goals are met.
Monitor revenue and expenses, making adjustments as necessary to meet financial objectives.
Analyze financial reports and provide recommendations for cost control and revenue enhancement.
Compliance and Safety:
Ensure compliance with all local, state, and federal regulations, including health and safety standards.
Oversee security and safety protocols to ensure the safety of guests and staff.
Maintain the property in a state of operational excellence, addressing maintenance issues promptly.
Adhere to Marriott brand standards and management JL Hospitality Management Standard Operating Procedures (SOPs).
Required Skills/Abilities:
A strong operator with a broad vision for excellence.
Working knowledge of financial statements and basic accounting.
Ability to influence and achieve results in the areas of profitability and REVPAR.
Demonstrated passion and sense of urgency in the achievement of results.
A can-do leader who possesses a sense of urgency for meeting deadlines and getting things accomplished thoroughly and accurately.
Highly motivated individual with strong leadership skills
Proficiency with Fosse PMS system a plus.
Self-motivated and results oriented.
Creative problem-solving skills.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to multitask and prioritize in a fast-paced environment.
-Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
College degree a plus.
At least two years related experience required.
Proven track record of success in managing hotel operations and driving financial performance.
Previous General Manager or Assistant General Manager experience in a select service hotel environment preferred.
Supervisory Responsibilities:
Typically, directly supervises 5 to 25 associates at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with JL Hospitality Managements policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is to:
regularly required to stand; walk.
use hands to finger, handle, or feel.
reach with hands and arms.
stoop, kneel, crouch, or crawl.
regularly lift and/or move up to 10 pounds.
frequently lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer.
NOTICE:The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition,this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Managementrules and regulations for the safe and efficient operation of hotel facilities.
Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
