Commercial Client Manager - Maui
Date:Sep 13, 2025
Location: Kahului, Hawaii (HI), US, 96732
Company: hawaiianel
We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: Open until filled. Early applications are highly encouraged.
BRIEF POSTING DESCRIPTION:
The P SN KEY ACCOUNT MANAGEMENT Department of the P CUSTOMER RELATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)
JOB FUNCTION:
Provides expert, proactive, client management services through development of professional consultative relationships to Hawaiian Electric's largest and strategic customers. Serves as the client's trusted energy partner and primary point of contact. Leads the company's effort to provide exceptional client service by: 1) building strong relationships; 2) understanding client goals, needs and drivers of success; 3) developing strategies and problem solving to support client success with an entrepreneurial approach; and 4) leading and coordinating cross-functional, internal and external teams on projects, planning and policies. Provides responsive day-to-day account management which may include, among others, operational issues, bill inquiries, usage analysis, new service, outages, complaints, joint infrastructure projects, etc. Lead role for client communications and coordination during outages and emergencies. Leverages deep client knowledge and understanding to inform company and division strategies and execution.
ESSENTIAL FUNCTIONS:
Provides expert proactive account management services and serves as the professional consultative relationship manager to assigned clients. Through on-going communication, builds and maintains positive long- term relationships based on trust, credibility, integrity and responsiveness. Understands the clients' needs and requirements - their "big picture" strategic goals. Manages a two-way relationship between clients and the company, enabling coordination on initiatives of mutual interest. Coordinates cross-functional internal teams to address client needs that may span technical, public policy and political issues. Researches, analyzes data, and prepares various reports for major customers and internal users within the company. Keeps business development (or others as needed) informed of evolving client needs and service gaps and supports development of new customer offerings.
Serves as liaison and client advocate while balancing the interests of the company. Aims to serve as clients' primary point of contact, minimizing escalations and handoffs. Leads resolution of customer inquiries (e.g., pricing, billing issues and complaints, new service, usage, etc.). Leads team of subject matter experts throughout the company to resolve complex, technical customer issues (e.g., reliability, power quality, rate and power factor payback analysis, and service upgrades, etc.). Utilizes knowledge of technologies and equipment to provide comprehensive solutions to customer and company issues.
Acts as a company spokesperson and represents Hawaiian Electric to various organizations to enhance corporate image and promote the company's goals and initiatives among clients and key stakeholders.
Provides outage and incident information 24/7 as needed to assigned clients and internal stakeholders, including executives. Responds to callouts or emergencies on weekends or at night if required to assist with large scale outage or incident communication to assigned clients.
Regularly and proactively communicates with clients by email, phone, video (Zoom, Teams, etc.) and in person. These communications should include updates to clients on Hawaiian Electric's plans and activities to ensure basic understanding of the company's strategic plans, especially how the clients can benefit from decarbonization and resilience strategies. Anticipates clients' needs for energy metrics and data and seeks to be a go-to resource to meet clients' needs. Assists with the planning and execution of meetings and events for clients, i.e., Excom, Top 100, executive calls, etc.
Stays current on existing and emergent technologies, electrification of transportation, distributed energy resources, grid services programs, rate design and tariffs relevant to their clients. Is knowledgeable about current laws, policies and political issues and how they affect their clients. Seeks opportunities to offer company programs, services and those of partnering/contracted energy services companies. For electrification, understands company's role in creating make-ready infrastructure, fleet conversions and which clients have needs for charging infrastructure.
Plans, coordinates and facilitates meetings with internal and external customers and stakeholders to manage and resolve both major customer and company requests and sensitive issues. Develops and implements enhanced communication processes/procedures between departments to help better service clients and to improve workforce knowledge and skill. Assists the Manager with achieving the team's goals, objectives, and strategic planning. Represents the Manager in their absence and assists other government accounts managers as needed. Participates as co-lead to coordinate the efforts of the department in the company's Incident Command Team when activated or during drills.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:
Knowledge Requirements
Thorough knowledge of the Company's regulated utility environment including principles of utility rates and tariffs, interconnection programs, decoupling, PBR, demand response, and general energy issues.
Through knowledge and demonstrated success in dealing with a wide range of major customer segments and utility related issues.
Through knowledge of Hawaiian Electric's utility operations and various Hawaiian Electric Divisions including Engineering, System Operations, Construction & Maintenance, Customer Service, Customer Energy Resources, Business Development, Electrification of Transportation and Customer Installations.
Working knowledge of SAP and the Hawaiian Electric billing process.
Bachelor's degree in business, marketing, engineering, or appropriate experience required.
Knowledge of personal computers and/or mainframe systems and related software applications (i.e., spreadsheets, word processing, database management, etc.)
Certified Energy Manager (CEM) certification highly preferred.
Skills Requirements
Demonstrated supervisory/leadership skills, including the ability to work with a variety of individuals and conflict resolution.
Demonstrated strong and effective communication skills including listening, oral, and writing.
Demonstrated ability to teach, coach, and mentor.
Demonstrated presentation skills to large/small groups and one-on-one settings.
Demonstrated ability to work both independently, as well as collaboratively as one team.
Demonstrated ability to convene and facilitate meetings; interact and effectively communicates with personnel at all levels, including executive level.
Demonstrated ability to lead, adapt, persevere, and remain flexible in a demanding work environment.
Demonstrated ability to handle difficult situations and/or sensitive issues, with professionalism and respect and find a way to resolve and/or manage a positive outcome.
Strong organizational skills and the ability to conceptualize new ideas.
Ability to inform, influence, and persuade key decision makers and senior level executives while building and maintaining constructive and positive relationships.
Analytical and administrative skills required for assisting with preparing and monitoring forecasts and budgets; and carrying out company/department policies and procedures.
Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
Experience Requirements
Extensive (7 or more) year's professional experience in some concurrent combination of the following fields: account management, customer service, engineering, marketing, sales, or related fields. Graduate level education in one or more of these areas is also desirable and will meet the experience requirement on a year for year basis.
At least three years' experience of providing commercial customer service.
Experience providing technical systems and services.
At least two years in a supervisory position, or repeated demonstrated ability to successfully lead a team or group.
Role:Professional
Number of Vacancies:1
Location:Kahului - Maui
Hiring Range:The hiring range for the Commercial Client Manager - Maui [Req ID 9989] position is $107,700.00 to $139,800.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.
In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.
Affiliate is defined as "any person or entity that possesses an 'affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h)."
Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge."
For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions
This list may be amended, updated or revised from time to time without notice.
Nearest Major Market:MauiNearest Secondary Market:Hawaii
