Service Account Representative

Convergint Technologies LLC • Matthews, NC • 5h ago

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. In this role, you will be responsible for actively driving and managing the technology and evaluation stage of the sales process, working in conjunction with the Account Executive, as the key technical advisor. As an SAR, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and at home. You want to grow with us and deliver results as an exceptional Service Account Representative.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Designs and documents installed solutions with moderate complexity according to project requirements.

Carries out in-depth analysis of plans, functional specifications and site visits to determine and advise on overall project requirements.

Prepares estimates and quotes for each project utilizing estimation software tool. Assists with customer requests for information including the completion of RFIs and RFPs.

Proactively communicates with colleagues, vendors, consultants and Authorities Having Jurisdiction (AHJ).

Understands requirements and collaborates with the sales team to articulate the value proposition of CTC products and services to customers.

Provides input, review and coordination of the preparation of shop drawings and wiring diagrams, based on project plans and specifications for completeness, showing location of devices, equipment, wiring, etc. and identifies cost effective solutions that meet customer requirements within the project schedule. Work with vendors to register project scopes to ensure the best pricing and product availability.

Advises Sales Professional and Project Manager regarding products needed for installation, identifying any items which may have longer lead times.

May prepare and/or review formal submittal booklets, containing schematics, and technical literature as necessary to support each contract.

Performs other duties and responsibilities as requested or required.

What You'll Need

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

Ability to take initiative of engaging in proactive behaviors and opportunities of improvement.

Basic knowledge of engineering principles and practices related to building automation systems, fire alarm systems, and/or electronic security systems.

Excellent organizational skills and the ability to handle multiple projects simultaneously.

Proficient computer skills including MS Office applications (Outlook, Word, Excel).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

10 Company Holidays and Paid Time Off starting at 13 days annually

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Corporate Social Responsibility Day

Cell phone reimbursement (if applicable)

Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 1-3 years sales engineering, estimating or equivalent

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.

Qualifications

Experience

Required

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