About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Corporate Overview
In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.
The Role
We are seeking a highly organized and data-driven Operations Manager to support and optimize the performance of our Technical Account Management (TAM) organization. The ideal candidate will partner closely with TAM leadership and cross-functional teams to drive operational excellence, improve internal processes, streamline tooling, and ensure our TAMs can deliver world-class support to our customers.
This role is a critical and plays a key role in scaling the TAM organization through analytics, process optimization, and program management.
Your day-to-day
Operational Strategy & Planning
Develop and implement operational strategies to support TAM business goals and customer outcomes.
Define and track KPIs and performance metrics to evaluate TAM effectiveness and customer satisfaction.
Process Improvement
Identify inefficiencies in TAM workflows and lead initiatives to streamline processes, reduce friction, and improve scalability.
Build and maintain playbooks, SOPs, and process documentation for TAM programs.
Tooling & Systems
Manage and optimize tools used by the TAM team (e.g., CRM, ticketing systems, customer success platforms).
Partner with IT, RevOps, and Customer Success Ops to evaluate and implement new tools and integrations.
Data & Reporting
Develop dashboards and reports to provide insights into TAM performance, account health, and program ROI.
Analyze data to identify trends, risks, and opportunities for proactive engagement.
Cross-Functional Collaboration
Act as a bridge between TAMs and other departments (Sales, Support, Product, Engineering) to ensure alignment on customer priorities.
Collaborate with CS leadership on headcount planning, budget forecasting, and resource allocation.
Program Management
Lead strategic initiatives to enhance TAM programs, onboarding, training, and enablement.
Drive change management and adoption of new processes and tools.
What you bring to the team
5+ years of experience in Customer Success Operations, Sales/CS Enablement, or a similar operational role-ideally in a SaaS or cybersecurity environment.
Experience working with or supporting Technical Account Managers or similar customer-facing technical roles.
Proven ability to manage and optimize complex workflows and systems.
Strong analytical skills and experience working with dashboards and data tools (e.g., Salesforce, Gainsight, Tableau, Looker, Totango, Power Bi, SharePoint, Grafana, 'PagerDuty', Confluence, Jira, and be willing to learn others as they become available).
Excellent communication, project management, and organizational skills.
Self-starter with a passion for operational excellence and continuous improvement.
Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience).
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can't wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 96,040.00 - 150,920.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 76,440.00 - 120,120.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 68,320.00 - 107,360.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
