FAMLI Workforce Manager
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FAMLI Workforce Manager
Salary
$91,320.00 - $118,779.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
KAA 9159 Analyst V 9.25
Department
Department of Labor and Employment
Division
Division of Family and Medical Leave Insurance
Opening Date
09/12/2025
Closing Date
9/22/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
633 17th St, Denver, CO 80202, USA
Department Contact Information
633 17th St, Denver, CO 80202, USA
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON SEPTEMBER 22, 2025.
This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace - and Colorado communities - with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits (https://www.colorado.gov/pacific/dhr/benefits) :
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) plus 401(k) and 457 plans
Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)
Employer supplemented Health Savings Account (https://www.colorado.gov/pacific/dhr/hsa)
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
Our agency website: Colorado Department of Labor and Employment (https://www.colorado.gov/cdle)
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans' Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of Job
The salary range for this position is:
$43.90 - $57.11 Hourly
$3,512.31 - $4,568.42 Biweekly
$7,610.00 - $9,898.25 Monthly
$91,320.00 - $118,779.00 Annually
The purpose of the FAMLI Division is to implement and support the new Colorado Family and Medical Leave Insurance program and provisions, ensuring all Colorado workers have access to paid leave in order to take care of themselves or their family during life circumstances that pull them away from their jobs.
The Workforce Management unit is responsible for ensuring optimal organizational capacity and operational continuity across the division through comprehensive staffing operations and strategic workforce analytics. This work unit operates as the central hub for all FAMLI workforce-related functions, bridging tactical staffing coordination with strategic capacity planning to support business objectives and maintain service levels across the division.
The work unit manages the complete range of staffing operations, overseeing staffing coordinators who execute critical employee lifecycle processes including recruitment support, onboarding and offboarding procedures, contractor onboarding and offboarding procedures,division roster maintenance, daily staff tracking, and organizational chart updates. These foundational operations ensure seamless workforce transitions and accurate organizational
structure documentation.
Furthermore, the work unit delivers workforce analytics and capacity planning insights that inform strategic decision-making across the division. By leveraging a variety of systems, tools and analytical methodologies, the unit provides comprehensive visibility into staffing levels, leave patterns, workload trends, and service demands across all business areas, with particular focus on high-impact operations such as the contact center.
The unit proactively delivers actionable intelligence to Executive and senior leadership, enabling data-driven capacity planning decisions that help the division plan ahead to maintain service levels and ensure efficient operational productivity. Through predictive analysis of factors including scheduled and unscheduled leave, call volume trends, seasonal fluctuations, and resource allocation patterns, the work unit ensures FAMLI leaders have the insights necessary to anticipate and address potential capacity challenges before they impact service delivery.
This integrated structure ensures seamless alignment between staffing operations and workforce analytics for the division, as staffing coordinators provide the foundational data and operational insights that directly inform the analytical work of the workforce management specialists. By having both functions with the work unit under unified leadership, the division ensures that staffing changes, organizational updates and operational needs are immediately reflected in the capacity planning and workforce analytics creating a continuous feedback loop that enhances both operational efficiency and strategic workforce planning accuracy for FAMLI.
The Workforce Manager serves as the strategic leader responsible for optimizing organizational capacity and operational efficiency across the division. This role encompasses two critical areas: 1) overseeing FAMLI staffing coordination operations that manage the complete lifecycle from recruitment through offboarding, including contractors, and organizational chart maintenance and 2) leading FAMLI's workforce analytics and capacity planning initiatives that provide actionable insights to FAMLI leaders.
The position ensures seamless staffing operations while delivering data-driven workforce insights to enable proactive planning across key operational areas including the contact center and other service-critical branches. Through comprehensive analysis of staffing levels, leave patterns, workload trends and service demands, the Workforce Manager leverages data to ensure the division maintains appropriate staffing capacity while mitigating potential service disruptions through thoughtful and timely communication with leadership, enabling them to make informed decisions that maintain optimal service levels and ensure the division is meeting the needs of customers.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
H1C5XXANALYST V (https://drive.google.com/file/d/0B4enHpLSVk4eemlDYjc4Vm9tT00/view?usp=sharing&resourcekey=0-sfhr9APhTwTTyRT-N0Eztg)
MINIMUM QUALIFICATIONS:
Experience Only:
Eight (8) years of relevant experience in an occupation related to the work assigned to this position such as:
Data analysis and interpretation skills to assess staffing levels, leave patterns, workload trends and service-demands.
Knowledge of staffing operations, processes and concepts, including tracking, reports and organizational charts.
Proficiency in workforce management systems and concepts, reports and analytics tools for workforce insights
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years
such as:
Data analysis and interpretation skills to assess staffing levels, leave patterns, workload trends and service-demands.
Knowledge of staffing operations, processes and concepts, including tracking, reports and organizational charts.
Proficiency in workforce management systems and concepts, reports and analytics tools for workforce insights
Preferred Qualifications:
Supervisory experience of a team of at least 5 employees.
Professional program management experience working with a variety of stakeholders.
Professional experience in comprehensive analysis of staffing levels, leave patterns, workload trends, and service demands.
Extensive experience in reviewing and validating analytical outputs and capacity planning.
Required Competencies:
Data analysis and interpretation skills to assess staffing levels, leave patterns, workload trends and service-demands.
Proficiency in workforce management systems and concepts, reports and analytics tools for workforce insights.
Capacity planning and forecasting experience needed to predict staffing needs and service disruptions.
Data visualization and reporting skills to present actionable insights to a diverse group of leaders.
Knowledge of staffing operations, processes and concepts, including tracking, reports and organizational charts.
Knowledge of contractor/vendor onboarding and offboarding concepts.
Experience in process coordination, development and oversight for staffing operations.
Strategic thinking and business acumen.
Understanding of customer service organizations or service level management, for example like contact centers or client services.
Strong communication (verbal and in writing)including the ability to clearly and concisely communicate complex information in a way that is easily understood by the intended audience.
Communicating ideas through well-structured and engaging written content, adapting style and tone to suit diverse audiences and understanding of the importance of insightful listening, communicating, and the ability to provide information and messages in a way that produces clarity and impact.
Ability to collaborate to drive inclusive teamwork, fostering positive relationships and facilitating open dialogue to achieve collective goals.
Ability to adjust to new or changing situations, priorities, and information. This includes being open to different perspectives and approaches, and being willing to modify plans or strategies as needed.
Demonstrate a willingness to step outside of one's comfort zone, think creatively, and explore alternative solutions when faced with ambiguous situations. It involves being open-minded and embracing new ideas and possibilities.
Be able to handle uncertainty, setbacks, and unexpected challenges with a positive and proactive mindset. Resilient individuals can bounce back from failures or obstacles, learn from them, and continue moving forward.
Demonstrated ability to communicate clearly, this includes when conveying and receiving information in ambiguous situations is crucial, asking clarifying questions, actively listening to others, and communicating ideas and expectations clearly, even when the circumstances are unclear.
Ability to demonstrate a high degree of self-awareness and empathy, which helps in managing emotions and understanding the emotions of others.
Emotional intelligence, enables individuals to navigate ambiguous situations with patience, empathy, and adaptability.
Ability to be proactive and self-driven in ambiguous situations, taking ownership of tasks and projects, and seeking out opportunities for learning and growth. Individuals with this competency are comfortable working independently and taking responsibility for their decisions.
Exceptional attention to detail: understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy in a fast-paced environment.
Problem-Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Managing Multiple Priorities: Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Time Management: Managing one's own time and the time of others.
Exceptional organizational skills
Ability to manage multiple priorities and work independently with minimal supervision in a fast-paced environment.
Conditions of Employment:
Must be a Colorado State Resident at the time of application
You must pass a thorough background check prior to employment which will include the E-Verify process.
Appeal Rights: (Updated)
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental Information
For questions regarding this recruitment, please contact:maria.ramirez@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us . Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I acknowledge the comparative analysis process for this position will consist of a review of the information contained within my application/job duty statements and that any attachments will not be included during the minimum qualification screening or application review. The structured application review/numerical scoring of my application will be based on the content listed in the job duty statements, the preferred qualifications, required competencies, and answers to supplemental questions. My responses to the supplemental questions will be scored based on my ability to follow instructions and provide detailed, clear, and concise answers to each question.
Yes
No
02
Provide a detailed example of your experience in workforce management systems and concepts, reports and analytics tools for workforce insights. What was your role, what tools did you utilize and what was the result?
03
Describe in detail your experience in tracking employees schedules, forecasting fluctuations in staffing and providing reports to stakeholders. What methods did you use and what was the outcome?
04
Can you provide a detailed example of how you manage a team? What forms of communication do you use, how do you provide feedback and what is your approach to motivate staff?
05
Describe in detail a time that you had to implement a major change in Workforce Management practices. What was the outcome?
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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