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Customer Service Representative

Southwire • Carrollton, GA • 4h ago

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Date: Sep 12, 2025

Location: Carrollton, GA, US, 30117

Company: Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?

Location: Firehouse

Job Summary

Handles customer inquiries and service requests within the electrical industry by applying developed knowledge of company products, procedures, and service systems. Works with established protocols to resolve issues, process orders, and ensure customer satisfaction. Operates under moderate supervision, identifying problems in routine situations and applying standard procedures to deliver consistent, quality support. Serves as a key point of contact for internal and external customer communication.

Key Responsibilities

Perform routine customer service tasks including order entry, shipment tracking, returns processing, and account updates in accordance with company policy.

Create and analyze daily operational reports to support senior level management and inside account managers.

Work with retail customers to enhance Southwire's E-commerce position on their platform; will leverage and work closely with Southwire's Marketing team to create and publish additional images online, descriptive bullets, videos, and spec sheets.

Coordinate with internal Southwire logistics, manufacturing, product, and sales teams to obtain external customer requested information.

Engage in customer processes to help investigate CDR/Dispute cases with Southwire AR teams.

Manage Chargebacks on daily Fines/Shortages for all Lowe's channels.

Manage backend processes in 3rd party E-Commerce platforms for lowes.com and Pro Extended Aisle by ensuring accurate inventory counts and timely customer invoices when manual interaction is needed.

Determine service priorities and appropriately route inquiries to relevant departments to support order fulfillment, product support, and technical troubleshooting.

Observe service trends and customer interaction patterns to identify recurring issues and escalate as needed for resolution or process improvement.

Perform Late Order Reporting for PRO & .com channels

Required Education, Experience & Skills

Minimum Education Level: High School Diploma

Years of Experience: 2-4 years

Excellent listening, communication, and written skills

Energetic and passionate with a flexible spirit

Working knowledge of Word, Excel, PowerPoint, and Outlook

Ability to proactively identify problems and propose effective solutions

Ability to work and complete projects independently, as well as within a team environment

Ability to build strong relationships with all current team members

Ability to work on multiple projects and consistently meet deadlines

Competencies

Action Oriented

Balances Stakeholders

Collaborates

Customer Focus

Nimble Learning

Plans and Aligns

Benefits We Offer:

401k with Matching

Family and Individual Insurance Packages (Health, Life, Dental, and Vision)

Paid Time Off & Paid Holidays

Long & Short-Term Disability

Supplemental Insurance Plans

Employee Assistance Program

Employee Referral Program

Tuition Reimbursement Programs

Advancement & Professional Growth opportunities

Parental Leave

& More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Nearest Major Market: Atlanta

Apply now »

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