Back to Jobs search

Customer Service Rep I

BJC HealthCare • Saint Louis, MO • 2h ago

City/State: Saint Louis, Missouri

Categories: Financial Services

Job Status: Full-Time

Req ID : 97135

Pay Range: $15.00 - $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Do you have experience with customer service and problem solving? BJC is looking for a Customer Service Rep I! This position will be taking calls all day around financial assistance applications.

Monday - Friday

Remote Position

8:00am - 4:30pm

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The Customer Service Representative I serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on billing, claim status and various customer-related inquires. This position is also responsibile for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.

Responsibilities

Processes agency vendor requests, financial assistance applications, bankruptcy notifications, risk issues, attorney requests and other documents necessary to remediate patient account.

Serves as a back-up contact for incoming customer inquires; utilizes customer service skills and tools to identify, research and resolve customer inquiries.

Reviews patients account history to ensure all payors have been billed and validates the accuracy of payments and adjustments; updates patient account demographics, insurance and other information as applicable; documents all actions taken on patient accounts.

Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with the funding of health care services.

Reviews processing trends and identifies issues; provides feedback and suggestions to improve service levels.

Minimum Requirements

Education

High School Diploma or GED

Preferred Requirements

Experience

Supervisor Experience

No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays and personal time

Adoption assistance

To learn more, go to our Benefits Summary (https://www.bjctotalrewards.org/Benefits)

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Similar Jobs

Customer Service Representative

U-Haul • Saint Louis, MO • 2h ago

Management & Administrative

Location: 2521 & 2537 Lemay Ferry Rd, Saint Louis, Missouri 63125 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Cu...

2h ago

Go to Apply

Operations Consulting - Manufacturing Excellence - Manager

PwC • Saint Louis, MO • 6h ago

Management & Administrative

Specialty/Competency: Operations Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% At PwC, our people in operations consulting specialise in providing consulting services on optimising o...

6h ago

Go to Apply

HUMAN RESOURCES SPECIALIST (R&P/PERF MGMT)

Air Force Elements, U.S. Transportation Command • Scott AFB, IL • 8h ago

Management & Administrative

Summary This position is part of the Air Force Elements, U.S. Transportation Command. Responsibilities As a HUMAN RESOURCES SPECIALIST (R&P/PERF MGMT) at the GS-0201-11 some of your typical work assignments may inclu...

8h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Chesterfield, MO • 19h ago

Management & Administrative

Position Summary... What you'll do... Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and...

19h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Chesterfield, MO • 19h ago

Management & Administrative

19h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Saint Louis, MO • 19h ago

Management & Administrative

19h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Saint Louis, MO • 19h ago

Management & Administrative

19h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Maplewood, MO • 19h ago

Management & Administrative

19h ago

Go to Apply

US International Logistics and Transportation Coordinator

BIOMERIEUX, INC. • Hazelwood, MO • 1d ago

Management & Administrative

US International Logistics and Transportation Coordinator (bioMeriuex, Inc., Hazelwood, MO) Support international transportation operations by multimodal way to ensure timely and cost-effective delivery for internal and...

1d ago

Go to Apply

Oracle Cloud Supply Chain Consultant

Deloitte • Saint Louis, MO • 1d ago

Management & Administrative

Today's chief financial officers (CFOs) and financial executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. Deloitte Oracle Cloud Supply Ch...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.