Customer Service Specialist II

HELLERMANNTYTON CORP • Milwaukee, WI • 3h ago

JOB REQUIREMENTS: Job Summary Under the direction of the Customer
Service Manager or Supervisor as assigned, the Customer Service
Specialist II is responsible for representing HellermannTyton by serving
our customers. Requests and inquiries come in via phone, email, fax, as
well as direct contact from our sales force. Gaining a quick
understanding of customer needs, responding promptly, and providing
solutions for customers are the keys to developing and maintaining
strong customer relationships. This position performs proactive product
expediting and data entry to ensure a timely and accurate understanding
of customer transactions. These duties are performed mainly for
customers in the assigned marked segment of our business. . This will be
achieved by maintaining HellermannTyton\'s IATF16949/ISO9001 Quality and
ISO14001 EMS certifications by supporting all corporate policies,
procedures, work instructions and required documentation. Essential
Functions: Maintain assigned accounts Order Entry into JD Edwards ERP as
needed Service customers seeking assistance with post-order issues such
as returns, replacements, refunds, delivery status and back order
inquiries, problem resolution, and any other issues that may arise from
the order fulfillment process. Answer calls and provide assistance on
questions regarding orders, pending orders, pricing, backorder status,
and product availability, scheduling and any other issues that may arise
from the order fullfillment process Handle requests for expedites,
exceptions, substitutions, allocations orders, and/or special problems.
Coordinate daily communications with Sales and Project Management as
needed. Evaluate, monitor, and escalate any potential production outages
that may impact customers to Management with recommendations. Perform
and document contract review on customer orders (including Blankets and
Spot Buys). Monitor backorder reports, work with expediting for updates
and notify customers. Maintain accurate data including: order
information, part number cross reference table, new product codes, etc.
Other Functions Monitor customer\'s report cards/ratings to assist in
maintaining IATF16949/ISO14001/AS9100 certifications if assigned Work
with Sales on shipping proto@types and setting up new product codes.
Coordinate with Quality on issues (including PPAP) as needed. As
assigned by Management Success in this role will require Manage incoming
customer requests (e.g. orders, inputting order entry or approving
orders in the HellermannTyton customer database, problem resolution).
Answer calls and provide assistance on questions regarding pending
orders, backorder status, and product availability, scheduling and
problem resolution. Manage requests for expedites, exceptions,
substitutions, allocations orders, and/or special problems. Evaluate,
monitor, and escalate any potential production outages that may... For
full info follow application link. EOE of
Minorities/Females/Vets/Disability *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/AA574CACFD834984

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