Digital Solutions Advisor

International SOS Assistance Inc. • Feasterville-Trevose, PA • 2h ago

To actively participate in the analysis of competitors, current trends and new technologies; and to give recommendations to improve the services products and services. (10%)

In addition, key to the role will be the ability to work closely with the product management team by providing client and market insights to help the H3S Product Team build new products and enhancements that enable us to create value to clients and competitive advantage (Demand management process) (20%)

To work with clients & industry experts to solicit feedback on our digital solutions products and to ensure we maintain our role as industry leaders by inputting into the product management & development process. The ability to understand and identify potential risks from competitors or trends within the region and provide feedback to upper management and the product team. (20%)

Collaborating with the account management and business development teams to execute the new business and retention strategies. (10%)

To provide support to the Americas Sales & Marketing teams in preparing for open sales bids/tenders and other sales opportunities and responding to bid/tenders in an effective manner. (20%)

To validate technical project feasibility in the presales phase and collaborate with Commercial Services to validate technical contractual terms (10%)

To be an expert in the understanding of the digital solutions.

To ensure the correct positioning of the digital solutions, jointly with other subject matter experts.

To maintain a deep knowledge of the whole of the services offered by International SOS and its competitors.

Travel to be expected for client-facing meetings mainly within the assigned geography within the Americas

Work and collaborate with account management, business development and marketing to participate in local events, conferences and client facing webinars. Participate and lead assessing market opportunities including client surveys and feedback sessions to assist the product and leadership teams to determine product enhancements, development (new) and direction.

To develop knowledge and to build relationships with account management, business development, client services, marketing and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts and ensure proper knowledge and training for the local teams on our digital products.

Drive new product strategy by understanding customer pain points and translating those into actionable business plans.

To prepare and deliver client presentations, to follow up on actions/prospects after the presentations if needed.

The role will need to collaborate with the Client Services team to drive the successful implementation of our products and services at the client's organization and to ensure continuity of customer service, management of expectations & progress of technical implementations.

Position requires ten (10) years of experience in the health and security risks industry. Experience must include a minimum of four (4) years in: travel risk management; marrying operational expertise in travel risks to clients' commercial activities; travel management systems; software as a solution in: implementation and support in sale of services; travel risk and mass notification systems.

Job is fully remote. Employee may reside anywhere within the greater Los Angeles, CA or San Francisco, CA commuting areas. Will travel to and work in unanticipated client locations throughout the U.S. approximately 35% of time.

To apply, send resumes to americasrecruiting@internationalsos.com, ref DSA.

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