Customer Service Supervisor

Wawa, Inc. • Brodheadsville, PA • 2h ago

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You'll Do:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance during shift.

Ensure consistent execution of customer service programs, policies, and store technology components.

Manage cash processes, inventory, vendor check-ins, and store safety.

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.? At Wawa, extensive benefits are available to Wawa Associates.? These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.?

Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

High School Diploma or GED equivalent

Must be 18+ years old with reliable transportation

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Supervisory experience, ideally in retail or food service environments,is a plus

Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Go to Apply

Customer Service Internship - Year-Round

Uline Shipping Supplies • Allentown, PA • 2h ago

Management & Administrative

Reference #: R257052 Customer Service Internship Paid Internship - Year-Round Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 $22 per hour Career opportunities are calling - at Uline! As a Customer Service Intern,...

2h ago

Go to Apply

Wireless Sales Manager- W2641

OSL Retail Services • Allentown, PA • 7h ago

Management & Administrative

Overview Ready to take your sales career to the next level? As aTeam Leadyou'll play a vital role in advancing sales objectives, developing a skilled team of Mobile Experts, and ensuring that customers receive outstandin...

7h ago

Go to Apply

Regional Sales Manager

Core and Main • Allentown, PA • 14h ago

Management & Administrative

Reference #: 43224_20250830 Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainag...

14h ago

Go to Apply

Manager, Sales Operations

Core and Main • Allentown, PA • 16h ago

Management & Administrative

Reference #: 43408_20250831 Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainag...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.