Customer Service Representative

CertaSite, LLC • Kent, OH • 3h ago

CertaSite, LLC

ROLE OVERVIEW

We are looking for a Customer Service Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering exceptional customer experience at our branch level. You will collaborate with managers, office staff, technicians, customers, and others to help ensure CertaSite represents best-in-class customer service. This is a fast-paced and demanding role with high visibility within the company.

COMPANY PERKS

Pay range $20-$25 an hour based on experience

Education & Certification reimbursement program

Referral bonuses starting at $1,000 per referral

Comprehensive medical plan options, including dental and vision

401K plan with company match

Generous paid time off, paid holidays, and paid parental leave

Management opportunities

Company giveaways

Opportunities for community service and charity involvement

Work at a mission-driven company, focused on people

Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

Route inbound phone calls to appropriate parties

Greet customers that come into the office and assist as needed

Onboard new customers by coordinating W-9's, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages

Lead customer satisfaction campaigns and support?

Create tickets for service issues

Assist Technicians with daily logs or supplies

Manage compliance reporting to customers and fire marshals and ensure data integrity

Assist scheduling coordinators and other departments as necessary

Communicate directly with customers in key areas such as onboarding or service concerns

Review and provide quotes as needed

Other projects as assigned

QUALIFICATIONS

High school diploma or equivalent

1 -- 3 years of progressive, proven customer service experience

IDEAL QUALITIES

3 -- 5 years of customer service or administrative support experience within the service industry preferred, but not required

Experience with Excel is ideal

Customer Focus -- Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers

Relationship Building -- Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results

Active Listening -- Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others' messages

Information Seeking -- Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future

Detail Focused -- Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications.

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety

Similar Jobs

Manager Trainee- Full Time

84 Lumber Company • Macedonia, OH • 1h ago

Management & Administrative

Overview Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the minds...

1h ago

Go to Apply

Utility Servicer B

American Electric Power • Canton, OH • 3h ago

Management & Administrative

Job Posting End Date 09-22-2025 Please note the job posting will close on the day before the posting end date Job Summary Under close supervision, perform work as assigned, assisting in the maintenance, testing and repai...

3h ago

Go to Apply

Service Technician

CONSTRUCTION EQUIPMENT NORTH AMERICA LLC • Broadview Heights, OH • 8h ago

Management & Administrative

Service Technician Functional area: Service Country: United States City: Broadview Heights OH Company name: Power Technique North America LLC Date of posting: Aug 5, 2025 Our solutions are a key part of most industries -...

8h ago

Go to Apply

Facility Operations Manager- Ohio

FirstEnergy Corp • Akron, OH • 16h ago

Management & Administrative

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

16h ago

Go to Apply

Application Development / Technical Services Intern

Metallus • Canton, OH • 1d ago

Management & Administrative

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, a...

1d ago

Go to Apply

Customer Service Specialist - General Services

Tremco Incorporated • Beachwood, OH • 1d ago

Management & Administrative

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential co...

1d ago

Go to Apply

HVAC SERVICE TECHNICIAN

HUDSON HEATING COMPANY, INC. • Hudson, OH • 1d ago

Management & Administrative

[Job Description: HVAC Service Technician]{segoe="" ui";="" font-weight:="" bold"=""} [Position Overview:]{segoe="" ui";="" font-weight:="" bold"=""}[ We are seeking a skilled and motivated HVAC Service Technician to joi...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Wadsworth, OH • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Aurora, OH • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Account Manager

Ricoh Americas Corporation • Canton, OH • 2d ago

Management & Administrative

Account Manager POSITION PROFILE Account Manager The Account Manager (AM) plays a key role in solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understandi...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.