Description
Senior Professional Liability Medical Claims Manager This position works R emote. Many states eligible.
Providence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence is calling a Sr. Professional Liability Medical Claims Manager who will:
Investigate, evaluate, and manage professional, general, and other liability claims under the PSJH Insurance Program:
Communicate with patients, claimants, caregivers, providers, leadership
Review and analyze medical records, interview witnesses, assist with the discovery process and communicate with facility risk manager regarding evaluation and investigation
Be responsible for writing insurance policy coverage letters
Analyze insurance policy documents to address coverage
Set appropriate indemnity and expense reserves
Select appropriate medical experts for case review
Develop a plan of action for assigned claims and update the claims file following all material changes in status
Review and approve statements for services and take proper steps to pay vendors
Inform Senior Manager Operations of large or complex claims and claims with potential for media exposure
Report claims with potential excess exposure to excess insurers
Ensure compliance with relevant claims reporting procedures and required regulations
Work with defense attorneys specializing in defense of medical negligence claims
Have direct responsibility to foster teamwork, operational excellence, and effective communication within the claims team, including other Claims Managers, Claims Reps and Claims Specialists
Maintain complete documentation for each matter:
Develop and document for each claim or lawsuit a plan of action for resolution by settlement, trial, or other means
Maintain the electronic file including all material communication, correspondence, analysis, expert opinions, interview summaries and all other material documents in accordance with the Claims Policies and Procedures Manual
Coordinate with facility leadership, risk managers, defense counsel and others:
Select defense counsel when appropriate from approved counsel list
Coordinate and consult with risk management on disclosure conversations with patients and families
Obtain authority for settlement or trial in accordance with policies and procedures or facilitate claims roundtables
Assist in Regional CEO Conferences with Senior Manager Operations
Facilitate and participate in case reviews with Risk Managers upon request
Resolve claims in accordance with policies and regulations:
Negotiate settlements
Monitor trials and advise on disclosure and early resolution opportunities
Report to relevant federal, state, and local regulatory agencies as required
Close files in accordance with internal policies and procedures and facilitate appropriate reporting to NPDB and state agencies
Participate in department and claims team projects as assigned to develop and improve procedures, policies; to improve efficiency of department work; and to assist the SVP Chief Risk Officer and Senior Manager Operations as needed
Provide Input to Reduce Risk:
Provide feedback and recommendations, evaluations, litigation trends, department policies and procedures, system-wide claims and litigation processes, and appropriate System risk management issues
Provide input for quality and patient safety projects, through the Risk & Integrity Services division and Risk, Claims, & Insurance department
Required qualifications for this position include:
Bachelor's Degree in Business Administration, Finance, or another related field of study -OR- equivalent combination of education and experience in the insurance industry; claims management; or legal handling of claims issues.
7 years of relevant general and professional liability claims processing or management experience
Preferred qualifications for this position include:
Certified Professional Healthcare Risk Management (CPHRM)
10+ years of medical malpractice experience
Insurance Carrier Experience
Third Party Professional Negligence Claims Experience
Experience handling Medical Negligence Professional Liability Claims
Experience handling Complex General Liability Claims
Experience Investigating, evaluating, and negotiating medical negligence claims
Experience working with defense attorneys specializing in defense of medical negligence claims
Experience analyzing medical professional and general liability insurance policy documents and addressing coverage
Experience writing medical professional and general liability insurance policy coverage letters
STARS / Riskonnect or similar claims management software experience
Salary Range by Location:
AK: Anchorage: Min: $52.19, Max: $82.39
AK: Kodiak, Seward, Valdez: Min: $54.40, Max: $85.88
California: Humboldt: Min: $54.40, Max: $85.88
California: All Northern California - Except Humboldt: Min: $61.04, Max: $96.35
California: Southern California: Min: $54.40, Max: $85.88
Montana: Except Great Falls: Min: $42.02, Max: $66.33
Montana: Great Falls: Min: $39.81, Max: $62.84
Oregon: Non-Portland Service Area: Min: $48.65, Max: $76.80
Oregon: Portland Service Area: Min: $52.19, Max: $82.39
Texas: Min: $39.81, Max: $62.84
Washington: Western: Min: $54.40, Max: $85.88
Washington: Southwest - Olympia, Centralia: Min: $52.19, Max: $82.39
Washington: Clark County: Min: $52.19, Max: $82.39
Washington: Eastern: Min: $46.44, Max: $73.31
Washington: Southeastern: Min: $48.65, Max: $76.80
For states outside those listed above: Min: $42.02, Max: $66.33
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 388097
Company: Providence Jobs
Job Category: Financial Transactions
Job Function: Health Plans Services
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Business Professional
Department: 4008 SS RIS
Address: WA Renton 1801 Lind Ave SW
Work Location: Providence Valley Office Park-Renton
Workplace Type: Remote
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
