Medical Scheduler

Robert Half • New Haven, CT • 3h ago

Description

A respected healthcare organization located in New Haven, Connecticut, is seeking a detail-oriented Medical Scheduler to join their administrative team. The ideal candidate will play a pivotal role in coordinating patient appointments, managing scheduling systems, and ensuring seamless communication between patients and providers. This is an excellent opportunity for someone with strong organizational skills and a commitment to patient-centered care.

Key Responsibilities:

Appointment Scheduling:

Coordinate and schedule patient appointments using electronic health record (EHR) systems.

Optimize schedules to ensure patient access while balancing provider availability.

Respond to appointment inquiries via phone and email, addressing patient needs promptly.

Communication & Patient Support:

Serve as the primary point of contact for patients regarding appointment confirmations or changes.

Provide clear instructions to patients about required documentation or preparations prior to visits.

Communicate effectively with providers and other departments to manage schedule adjustments.

Recordkeeping & Data Management:

Maintain accurate scheduling records in compliance with organizational standards and HIPAA regulations.

Update appointment details or patient information in the system when necessary.

Generate daily and weekly scheduling reports for administrative review.

Problem Solving:

Identify and resolve scheduling conflicts or errors promptly to avoid disruptions.

Assist with follow-up calls or rescheduling for any canceled or missed appointments.

Process Improvement:

Participate in continuous improvement initiatives to streamline scheduling workflows.

Proactively suggest changes for greater office efficiency and improved patient experiences.

Requirements

Qualifications and Skills Required:

Education:

High school diploma or equivalent is required; additional coursework or certifications in medical administration preferred.

Experience:

Minimum of 1-2 years of experience in scheduling or administrative roles, preferably in a medical or healthcare setting.

Technical Skills:

Proficiency with electronic health record (EHR) systems such as Epic, Cerner, or similar platforms.

Strong familiarity with Microsoft Office Suite, including Word and Excel.

Interpersonal Skills:

Excellent verbal and written communication skills to interact with patients, providers, and staff.

A friendly, professional demeanor with a focus on delivering exceptional customer service.

Organizational Skills:

Ability to multitask and prioritize activities in a fast-paced environment.

High attention to detail and accuracy when handling scheduling responsibilities.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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