Senior Account & Relationship Manager

Wolters Kluwer • Madison, WI • 11h ago

As a Senior Account & Relationship Manager, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.

Responsibilities:

Identify and develop new business opportunities within assigned market.

Engage with clients to understand their needs and align them with the organization's offerings.

Prepare and deliver effective sales presentations and product demonstrations.

Negotiate product/service terms with moderate authority.

Maintain comprehensive records of customer interactions and sales metrics.

Follow up on leads and convert them into sales.

Manage customer accounts and ensure their satisfaction.

Collaborate with internal teams to address customer requirements and issues.

Assist in the preparation of sales forecasts and performance reports.

Participate in developing strategies to achieve sales targets.

Skills & Experience:

5+ years experience in a legal field sales role

Communication: Strong verbal and written communication skills.

Customer Service: Understanding of principles and practices for effective customer service.

Product Knowledge: Familiarity with the organization's products or services.

Sales Strategy: Ability to engage in moderate negotiation and sales tactics.

CRM Software: Proficient use of Customer Relationship Management tools.

Problem-Solving: Capability to resolve moderately complex customer issues.

Organization: Strong organizational and time-management skills.

Analytical Skills: Basic analytics for tracking performance and metrics.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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