Customer Service Representative

BrightSpring Health Services • Arlington, TX • 4h ago

Our Company

PharMerica

Overview

Hybrid

OurCustomer Services Representativesprovide support, via telephone, to assist customers with inquiries and concern resolutions.

Join our PharMerica team! PharMerica is aclosed-door pharmacywhere you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacyenvironment. Our organization is inhigh growth mode, which meansadvancement opportunitiesfor individuals who are looking for career progression!

This is not a remote opportunity. Candidates must live within a commutable distance to Arlington, TX. Hybrid position with ability to work from home 3 days per week once training (6 weeks) is completed.

Work Schedule:

!2:00am -8:30pm with Monday and Thursday's off

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

This position will be posted for 8 business days

Responsibilities

Receives in-bound communications from customers and/or facility personnel. Documenting real-time call in CRM, following customer-centric questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate (department) functional area for resolution. Associate will assist with follow-up on issues and serve as point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.- Determines @type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Pharmacy Ops, Clinical, Billing, Client Services and CSR) for investigation, resolution, and follow-up.- Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.- Works with Pharmacy General Managers and RBO's to resolve customer concerns and issues.- Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.- Works with patients, collecting customer satisfaction information to satisfy requirements based on quality of service.- Performs other tasks as assigned.- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education/Learning Experience- Required: High School Diploma or Equivalent

Work Experience- Required: 6 months in high volume inbound Call Center/Customer Service- Desired: Previous experience in Healthcare

Skills/Knowledge- Required: Ability to communicate clearly both written and verbal formats.- Ability to use Microsoft Office (Outlook, Word)

Behavior Competencies- Required: Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Organizational Support, Judgment , Planning/Organizing, Professionalism

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visitwww.pharmerica.com. Follow us onFacebook (https://www.facebook.com/PharMericaCorp) ,LinkedIn (https://www.linkedin.com/company/pharmerica) , andX (https://x.com/PharMericaCorp) .

Salary Range

USD $15.00 - $16.50 / Hour

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

Job LocationsUS-TX-ARLINGTON

ID 2025-174018

Line of Business PharMerica

Position Type Full-Time

Pay Min USD $15.00/Hr.

Pay Max USD $16.50/Hr.

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