Customer Service Representative

Robert Half • Fort Mill, SC • 4h ago

Description

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers a unique opportunity to contribute to both customer service and operational support across two dynamic business units within the telecom services industry. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate a commitment to delivering exceptional service.

Responsibilities:

Handle inbound and outbound customer calls, ensuring prompt and detail-oriented communication.

Assist with order entry and accurately manage customer data across multiple systems.

Provide bilingual support for Spanish-speaking customers, including translation assistance when needed.

Support large-scale events by managing increased call volumes, with up to 150 calls during peak times.

Collaborate with both customer service teams to address inquiries and resolve issues effectively.

Serve as a receptionist for an hour each week, maintaining a welcoming and detail-oriented front desk presence.

Step in to cover receptionist duties during planned absences, ensuring seamless operations.

Work on-site five days a week to facilitate efficient communication and teamwork.

Maintain punctuality and dependability while fostering a positive working relationship with colleagues.

Uphold high standards of accuracy and attention to detail in all aspects of customer service.

Requirements

Proven experience in customer service, preferably in a call center environment.

Proficiency in handling inbound and outbound calls with professionalism.

Familiarity with order entry processes and data management systems.

Strong communication skills, with Spanish language proficiency being a significant advantage.

Ability to manage high call volumes during events and peak periods.

Exceptional organizational skills and attention to detail.

Ability to work independently while contributing to a team-oriented environment.

Commitment to a consistent on-site work schedule, five days a week.

The ideal candidate will have previous customer service experience and Spanish speaking

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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