Job Summary: Supervises the daily customer service and operations of the teller staff; ensuring the accuracy, integrity and security of Bank records and assets in the branch. This includes, but is not limited to maintaining supervisory control over cash and negotiable instruments inventories; exercising prudent judgment in accordance within the branch authority levels and policies outlined in the procedure manual; opening a Teller window and performing CSR functions as necessary; also performing other miscellaneous duties as assigned per management discretion. Job Functions: Monitoring teller activity, making sure they stay within their cash limits and ensuring they are adhering to the policies as outlined in the procedure manual. Responsible for balancing the vault and proving the branch to its required totals at the end of day. Ordering cash and coin from Chase to ensure the proper functioning of the branch for its daily activities and customer demands. Performing monthly surprise cash audits and daily teller work review. Positively identifying customer information accuracy before providing overrides. Training tellers in all aspects of banking operations and providing special attention to other areas if needed. Maintaining customer service standards at all times; responding to their inquires in a positive, efficient, and professional manner. Balancing ATMs and releasing holds on ATM funds for customers. Monitoring customer account activity and filling out CTR forms and other daily reports as necessary. Work Activities: Maintaining proper judgment and cash management. Guiding, directing, and motivating tellers. Performing necessary administrative activities. Following all work activities as outlined in the Teller job description.