Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:
The Assistant Manager oversees a team selling and processing Ski and Snowboard School lessons in addition to lift tickets, season passes and summer activities. Additionally, the Assistant Manager ensures the team provides the highest quality guest and employee experience throughout Park City Mountain.
Job Specifications:
Starting Wage: $52,000.00 - $60,905.42
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities:
Product Sales Management - Fully understand Ski & Snowboard School, Activities, Ticket and Season Pass offerings. Proactively communicates regarding dynamic pricing and product selections.
Arrival Experience - Work directly with Ski & Snowboard School, Vail Resorts Retail & Rental, and Guest Services in order to enhance and continuously improve guest arrival experience.
Guest Service - Anticipate and exceed guest expectations and provide all guests with an Experience of a Lifetime. Assist with monitoring Guest Experience (GX) feedback and follow up as necessary.
Employee Management - Hire, train and schedule staff; understand and uphold the goals and expectations of each position; coach and discipline when needed. Create a positive culture of Employee Engagement.
Lead Development - Cultivate cohesive team of leads to manage pod locations and staff; ensure leads provide consistent performance management and utilize all evaluation tools. Provide guidance and development for all employees to ensure their success.
Team Accountability - Assist with the creation, management and monitoring of department protocols and key performance indicators including guest data capture, purchase process and mobile fulfillment.
Financial Management - Manage staff schedule and labor to business needs and budget. Monitor supply levels and ensure supplies are ordered within budget.
Assist corporate IT development team in testing and implementing POS software upgrades. Facilitate product setup and proper functionality with Business & Product Solutions.
Contribute to safety culture, messaging and metrics; ensure locations are safe for employees and guests.
Ensures team complies with Vail Resorts policies regarding cash/credit card handling, audit, opening/closing, bank vault and all other sales transactions.
Utilize all aspects of Vail Resorts' Computer Systems including Guest Connect, PeopleSoft, Direct Connect and SuccessFactors.
Collaborate with the PSS Management Team to ensure a One PSS experience across all PSS locations.
Cultivate positive, working relationships across all resort departments.
Assume Management duties in absence of the PSS Senior Manager.
Embrace and participate in training and personal development opportunities.
Promote and role model Vail Resorts' Mission and Values.
Job Requirements:
High school diploma or equivalent
Computer and MS Office Suite proficiency
Previous experience with Vail Resorts' software
Previous experience with Vail Resorts Ski and Snowboard School products
Minimum 3 years of supervisory experience with proven track record in developing others
Fluent in all aspects of English and strong communication skills, written and verbal
Detail-oriented with the ability to maintain composure under pressure and exhibit a professional and positive attitude.
Ability to work independently and collaborate as part of a team.
Strong organizational and time management skills.
Flexible with work schedule; available weekends, holidays, mornings and evenings.
Passion for skiing, snowboarding or the outdoor lifestyle.
Preferred:
College degree
The expected pay range is $52,000.00 - $60,905.42. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 511522
Reference Date: 09/11/2025
Job Code Function: Product Sales/Scanning
