Customer Service Operations Associate

Wolters Kluwer • Helena, MT • 2h ago

The Customer Service Operations Associate (CSOA) - Filing Manager is a key member of the Account Services Department within CT Corporation's Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries.

What We're Looking For:

We're seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment-this role is for you!

Key Responsibilities:

Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.

Submit between 50-100 filings per week, depending on complexity.

Collaborate closely with Customer Success Associate-Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.

Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current.

Communicate effectively with government agencies and internal teams to facilitate successful filings.

Maintain accuracy and confidentiality when working with sensitive client data.

Qualifications:

1-2 years of experience in data entry, licensing, or a related administrative role preferred.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.

Strong organizational and time management skills with exceptional attention to detail.

Comfortable working in a fast-paced, deadline-driven environment.

Excellent communication and interpersonal skills, with a customer-first mindset.

Ability to work both independently and as part of a collaborative team.

Demonstrated discretion and professionalism when handling confidential information.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Senior Corporate Account Manager

Merck • Helena, MT • 20min ago

Management & Administrative

Job Description Join our Animal Health Division as a Senior Corporate Account Manager supporting strategic, corporate-level relationships with major industry integrators and large food production companies. This role is...

20min ago

Go to Apply

Manager, Supply Chain

Otsuka America Pharmaceutical Inc. • Helena, MT • 1h ago

Management & Administrative

At Otsuka our mission is to create new products for better health worldwide. Our purpose is to defy limitation so that others can too. In this exciting role, as a Manager within the OAPI supply chain team, you will look...

1h ago

Go to Apply

Administrative Assistant

Plymouth Congregational Church • Helena, MT • 8h ago

Management & Administrative

Plymouth Congregational Church is seeking an Administrative Assistant General Summary The Administrative Assistant will perform usual office, clerical, and bookkeeping tasks to assist the pastor and lay leaders of the co...

8h ago

Go to Apply

Base Ads Marketing Operations Manager, US

Coinbase • Helena, MT • 16h ago

Management & Administrative

https://base.org/ is planning to bring a million developers and a billion users onchain. We need your help to make that happen. The Opportunity We're looking for a Marketing Operations Manager to join ourBase Ads team. T...

16h ago

Go to Apply

Marketing Administrative Assistant

State of Montana • Helena, MT • 16h ago

Management & Administrative

About the Department The Commerce Director's Office provides centralized finance, budget, communications, marketing, legal, IT and HR services and resources for the Department Divisions and attached boards. The Marketing...

16h ago

Go to Apply

Motor Carrier Safety Assistance Program Manager

State of Montana • Helena, MT • 1d ago

Management & Administrative

TheMontana Department of Transportation (MDT)is recruiting a/Motor Carrier Safety Assistance Program Manager/in Helena.This position administers the MCSAP (Motor Carrier Safety Assistance Program) and interprets rules an...

1d ago

Go to Apply

Cyber Security Manager - Diego Garcia

Amentum • Helena, MT • 1d ago

Management & Administrative

Please note this position is based on Contract Award and is located on the island of Diego Garcia. Facility-Related Control System (FRCS) Cybersecurity Manager The Contractor shall provide a FRCS Cybersecurity Manager to...

1d ago

Go to Apply

CPC Processor Customer Support-3907

Datavant • Helena, MT • 1d ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

1d ago

Go to Apply

CPC Processor Customer Support I

Datavant • Helena, MT • 1d ago

Management & Administrative

1d ago

Go to Apply

Product Marketing Operations Manager - OCI Multicloud

Oracle • Helena, MT • 3d ago

Management & Administrative

Job Description Are you ready to make a lasting impact on one of Oracle's most innovative and strategic product offerings? Oracle Cloud Infrastructure (OCI) is seeking a dynamic Product Marketing Operations Manager to fu...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.