Customer Service Operations Associate

Wolters Kluwer • Santa Fe, NM • 6h ago

The Customer Service Operations Associate (CSOA) - Filing Manager is a key member of the Account Services Department within CT Corporation's Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries.

What We're Looking For:

We're seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment-this role is for you!

Key Responsibilities:

Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.

Submit between 50-100 filings per week, depending on complexity.

Collaborate closely with Customer Success Associate-Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.

Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current.

Communicate effectively with government agencies and internal teams to facilitate successful filings.

Maintain accuracy and confidentiality when working with sensitive client data.

Qualifications:

1-2 years of experience in data entry, licensing, or a related administrative role preferred.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.

Strong organizational and time management skills with exceptional attention to detail.

Comfortable working in a fast-paced, deadline-driven environment.

Excellent communication and interpersonal skills, with a customer-first mindset.

Ability to work both independently and as part of a collaborative team.

Demonstrated discretion and professionalism when handling confidential information.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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