Customer Service Operations Associate

Wolters Kluwer • Trenton, NJ • 6h ago

The Customer Service Operations Associate (CSOA) - Filing Manager is a key member of the Account Services Department within CT Corporation's Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries.

What We're Looking For:

We're seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment-this role is for you!

Key Responsibilities:

Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.

Submit between 50-100 filings per week, depending on complexity.

Collaborate closely with Customer Success Associate-Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.

Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current.

Communicate effectively with government agencies and internal teams to facilitate successful filings.

Maintain accuracy and confidentiality when working with sensitive client data.

Qualifications:

1-2 years of experience in data entry, licensing, or a related administrative role preferred.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.

Strong organizational and time management skills with exceptional attention to detail.

Comfortable working in a fast-paced, deadline-driven environment.

Excellent communication and interpersonal skills, with a customer-first mindset.

Ability to work both independently and as part of a collaborative team.

Demonstrated discretion and professionalism when handling confidential information.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Inside Sales Account Manager

Univar USA Inc. • Morrisville, PA • 3h ago

Management & Administrative

Reference #: 33713 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Drive...

3h ago

Go to Apply

Senior Corporate Account Manager

Merck • Trenton, NJ • 4h ago

Management & Administrative

Job Description Join our Animal Health Division as a Senior Corporate Account Manager supporting strategic, corporate-level relationships with major industry integrators and large food production companies. This role is...

4h ago

Go to Apply

Supply Chain - Materials Manager

NewAge Industries, Inc. • Southampton, PA • 4h ago

Management & Administrative

Position Summary: This position will direct and coordinate all aspects of the Materials Management function including materials planning, strategy, and project initiatives, as well as all related forecasting activities....

4h ago

Go to Apply

Manager, Supply Chain

Otsuka America Pharmaceutical Inc. • Trenton, NJ • 4h ago

Management & Administrative

At Otsuka our mission is to create new products for better health worldwide. Our purpose is to defy limitation so that others can too. In this exciting role, as a Manager within the OAPI supply chain team, you will look...

4h ago

Go to Apply

Manager, Supply Chain

Otsuka America Pharmaceutical Inc. • Princeton, NJ • 4h ago

Management & Administrative

4h ago

Go to Apply

Logistics Implementation Analyst

Stoncor Group, INC • Maple Shade, NJ • 4h ago

Management & Administrative

DUTIES: Implement Infor ERPLn in new acquisitions and existing operations operating on legacy platforms. Assist small and midsize enterprise (SME) operations logistics to encompass sales, procurement, supply chain, wareh...

4h ago

Go to Apply

Customer Service Supervisor- Doylestown

Penn Community Bank • Doylestown, PA • 6h ago

Management & Administrative

Customer Service Supervisor- Doylestown Job Locations US-PA-Doylestown Job ID 2025-1913 of Openings 1 Category Retail Network Overview Perform all activities required to service customers and manages the CSR staff. Respo...

6h ago

Go to Apply

SAP INTEGRATION CONSULTANT

Compunnel Software Group, Inc • Princeton, NJ • 7h ago

Management & Administrative

Analyze the Integration Requirement and build the integration across the systems and processes which involves SAP and Non-SAP with the mix of on premise and cloud applications. Involve in integrating Warehouse with SAP S...

7h ago

Go to Apply

SAP INTEGRATION CONSULTANT

Compunnel Software Group, Inc • Princeton, NJ • 7h ago

Management & Administrative

Analyze the Integration Requirement and build the integration across the systems and Processes which involves SAP and Non-SAP with the mix of on premise and cloud applications. Involved in integrating Warehouses with SAP...

7h ago

Go to Apply

Dowty Field Service Representative

GE Aerospace • Trenton, NJ • 7h ago

Management & Administrative

Job Description Summary As a Dowty Field Service Representative, you will play a key role in providing direction and support to work groups to achieve assigned objectives. This position primarily involves supporting and...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.