Transload Customer Service Representative

Expeditors • Carson, CA • 4h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

This position supports the movement of inbound ocean freight to the Los Angeles region, through coordination with terminals, truckers, our warehouse, and other Expeditors offices.

The focus is proactive and innovative customer service.

This position requires agents to use critical thinking skills to build customized solutions to various customers.

This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.

The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.

Position Schedule: Monday - Friday 8AM to 5PM

Major Duties and Responsibilities:

Provide Exceptional Customer Service and be the main point of contact for the customer / import teams

Build and maintain strong relationships with our drayage / transloading service providers

Track and Trace containers at terminals availability, holds, and clearance(s) when applicable

Ensure we receive all necessary documents from imports/customer to transload

Dispatch arrival notices to drayage/transload service providers timely

Assist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz, floor-loaded/palletized, special handling, etc)

Keep up to date record of service provider rates to ensure we are covered by our rate sheet

Ensure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouse

Ensure accurate and timely client and vendor billing for drayage and transload services

Participate in internal and external customer meetings

Ensure accurate and timely data entry into our operational system

Understand department process flow, constantly looking for areas of improved efficiency

Minimum Qualifications:

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department's needs

Must be able to commute to the city of Carson, CA

Comfortable with numbers and basic mathematical skills

Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.

Desired Qualifications:

Associates or Undergraduate Degree Preferred

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to multi-task and prioritize throughout the workday while remaining focused and organized

Demonstrated ability to be proactive in thought and action

Strong organizational skills

Analytical with a strong attention to detail

Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects or assist team members

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Reporting Structure

Agents report to Supervisors. Supervisors report to Department Manager.

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly rate range: $22-$25/ hour

Similar Jobs

Associate Key Account Manager

Henkel • Culver City, CA • 2h ago

Management & Administrative

Associate Key Account Manager About this Position At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®,...

2h ago

Go to Apply

SKE Account Manager

Clean Harbors • El Monte, CA • 2h ago

Management & Administrative

Compensation : $70,000-$75,000 base salary + commission Monday : Office day - planning the week, internal meetings with managers Tuesday-Friday : Field work - customer site visits Provided : Mileage reimbursement, comput...

2h ago

Go to Apply

SKE Account Manager

Clean Harbors • West Covina, CA • 2h ago

Management & Administrative

2h ago

Go to Apply

Off Premise Sales Account Manager

Reyes Holdings • Los Angeles, CA • 2h ago

Management & Administrative

Join the # 1 Beer distributor delivering beverages to your local stores and restaurants! We select, stock, and sell brands such as Modelo, Coors, Heineken, Fireball, Tito's, VMC and many more! · Schedule: Full Time - 5 d...

2h ago

Go to Apply

Entry Level Sales Recruiter Trainee

Amergis • Orange, CA • 2h ago

Management & Administrative

Salary: $65000-$70000 / Year Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to o...

2h ago

Go to Apply

Senior Consultant - Life Sciences Manufacturing Consulting

Deloitte • Los Angeles, CA • 8h ago

Management & Administrative

Life Sciences Manufacturing Consulting Senior Consultant We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and...

8h ago

Go to Apply

Senior Consultant - Life Sciences Manufacturing Consulting

Deloitte • Costa Mesa, CA • 8h ago

Management & Administrative

8h ago

Go to Apply

Manager, Sales

ITT • Placentia, CA • 16h ago

Management & Administrative

About ITT: At ITT, we have a clear purpose as an organization - to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement minds...

16h ago

Go to Apply

Operations Manager-CA

CVS Health • San Pedro, CA • 18h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

18h ago

Go to Apply

Operations Manager-CA,Rx

CVS Health • Pasadena, CA • 18h ago

Management & Administrative

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.