Phone Service Representative

Credit Union Of Denv • Lakewood, CO • 4h ago

Job#: 2086756

Job Description:

Description:

The Scrum Masters job is to deliver maximum value to the customer. Scrum Masters facilitate daily stand-ups and supporting the team in following the Scrum delivery process. Additionally, they often author user stories, acceptance criteria and execute a portion of the testing on projects.

PRIMARY RESPONSIBILITIES

Serve the team and product owner in turning requirements into the working software.

Track progress and help the team achieve their commitments. Progress is monitored daily when problems are identified work with team to develop corrective actions.

Manage and report the status of scope, schedule, resourcing.

Extract and document requirements. Author user stories and acceptance criteria.

Ensure team members understand processes and support the team in following them.

Ensure product quality expectations are defined and known across the team.

Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.

Work with technical team and product owner balancing the interests of both when issues arise.

Remove impediments allowing the team to focus on engineering tasks.

Take the lead on resolving conflicts within the team removing any roadblocks to collaboration.

Guide project team meetings including sprint pre/planning meetings, daily scrum and sprint review meetings.

Facilitate retrospective discussions and support continuous improvement efforts.

Limit the external interference the team must deal with.

QUALIFICATIONS:

Degree - information technology or business or related field

Exceptional people skills.

Comfortable working with a diverse group of people and serve as arbitrator when conflicts arise.

Practical understanding of how to scope and estimate work.

Excellent written and verbal communication skills.

EXPERIENCE:

Experience serving as Scrum Master

Management of more than 1 scrum team simultaneously

Prior experience as a Business Analyst and/or Tester helpful, not required

Advanced use of Jira, can train and guide others on use of Jira and agile best practices

Optional Certification: Certified ScrumMaster (CSM). 10+ years of experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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