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Sr Risk & Claims Manager, Auto & General Liability

TAK Communications • Albuquerque, NM • 1d ago

ALBUQUERQUE, NM (http://maps.google.com/maps?q=ALBUQUERQUE+NM+USA) -Safety

Job Type

Full-time

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP @types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an experienced Sr Risk & Claims Manager to serve as a key member of the Safety Team, responsible for managing the full lifecycle of auto and general liability claims across all of our operations. This role requires a strategic thinker who can balance cost-effective claim resolution with proactive risk management initiatives. The successful candidate will oversee complex claims involving field technicians, fleet vehicles, construction activities, and customer incidents (e.g., property damage, service disruptions, etc.) while ensuring compliance with industry regulations and safety standards. They will also contribute to continuous improvement of claims protocols, vendor performance, and risk reduction strategies.

Why TAK?

Full Time

Paid Weekly

Compensation: $125K - $145K annually, DOE

Full Benefits Package (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match!

25K Company Paid Life Insurance

Independent Work & Team Collaboration

Career Development & Advancement Opportunities!

The Role

Manage auto and general liability claims from initial report through resolution, including coverage analysis, strategic planning, and settlement

Conduct thorough investigations by gathering evidence, interviewing witnesses, reviewing telematics, and maintaining detailed claim documentation

Collaborate with TPAs, adjusters, attorneys, medical providers, and vendors to drive efficient and cost-effective outcomes

Establish and monitor claim reserves, review medical bills, pursue subrogation, and oversee salvage and recovery efforts

Ensure compliance with state, OSHA, DOT, industry, and company requirements, maintaining accurate and timely reporting

Partner with the safety team to analyze incidents, identify risks, implement corrective actions, and support return-to-work programs

Prepare and present claim reports, loss analyses, trend reviews, and KPI dashboards to leadership and insurance carriers

Deliver training to supervisors and staff on incident reporting, claims prevention, and safety best practices

Support claim analytics by identifying patterns, tracking KPIs, and recommending process improvements

Requirements

3+ years of claims management experience, preferably in telecommunications, construction, or a related industry

Bachelor's degree in Risk Management, Business, or related field; professional certification (AIC, CPCU, or ARM) preferred

Strong knowledge of auto liability, general liability, and workers' compensation laws

Proficiency with claims management software and Microsoft Office Suite

Excellent analytical, problem-solving, negotiation, and communication skills

Ability to influence safety behaviors across all organizational levels and build strong relationships with stakeholders

Detail-oriented with strong documentation and reporting abilities; skilled in analyzing loss data, trends, and root causes to drive risk mitigation

Capable of conducting field investigations and site visits, including climbing, walking on uneven terrain, and working in varied environmental conditions (weather, dust, noise, hazardous materials) with appropriate protective measures

Ability to safely operate a vehicle

Ability to lift up to 25 pounds occasionally, bend, stoop, and reach when collecting evidence or inspecting damage

Willing to travel up to +/- 25% annually as needed

Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving

Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com

Salary Description

$125K - $145K annually, DOE

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