Patient Services Coordinator

Fairview Health Services • Edina, MN • 6h ago

Job Overview

We are seeking a patient services coordinator (PSC) to be a part of our rehab team at M Health Fairview Southdale Place in Edina!

The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

FTE: 1.0, authorized for 80 hours per pay period.

Schedule: Monday - Thursday, 7:30am - 4:00pm and Friday, 8:15am - 4:45pm.

Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!

Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.

Responsibilities

Completes scheduling functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, communicating changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Scans pertinent documents into the patient record

Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling

Completes clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develops and implements office/department procedures to maintain systems and records

Orders supplies and monitors par levels for the department

Locates and orders repairs and service requests

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

The PSC working in settings that are providing patient care are responsible for:

Checking in patients

Facilitates all necessary paperwork

Obtains all necessary patient consent and delivers privacy and bill of rights information

Gathers patient demographic

Obtains necessary signatures

Ensuring waiting room and front desk appearance is professional and clean

Required Qualifications

Vocational/Technical training and.or Associate's Degree

1 year experience as a scheduler/administrative assistant in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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