Human Resource Analyst 2 - DHS Norristown State Hospital
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Human Resource Analyst 2 - DHS Norristown State Hospital
Salary
$59,345.00 - $90,211.00 Annually
Location
Montgomery County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-33138-05012
Department
Executive Offices
Division
EX OA HROO HS Fl Op MH Subst A
Opening Date
09/08/2025
Closing Date
9/21/2025 11:59 PM Eastern
Job Code
05012
Position Number
00075212
Union
Non Union
Bargaining Unit
A3
Pay Group
ST07
Bureau / Division Code
00813590
Bureau / Division
Human Services/Field Operations - Norristown State Hospital
Worksite Address
1001 Sterigere Street
City
Norristown, Pennsylvania
Zip Code
19401
Contact Name
Libby Johnson
Contact Email
lijohnson@pa.gov
Description
Benefits
Questions
THE POSITION
If you are in search of a fantastic opportunity for professional advancement in which you can showcase your leadership qualities, analytical skill set, and diligent critical thinking abilities, this may be the position for you! The Office of Administration is eager to welcome a Human Resource Analyst 2 to join the Human Resource Department at Norristown State Hospital. Here, you will serve as the Employee Relations Coordinator in which you will tackle a wide-range of employee relations activities for specific unions . Drive your career forward while providing valuable support to a facility with over 660 employees dedicated to assisting with the treatment needs of the individuals served!
DESCRIPTION OF WORK
Within this role, you will collaborate with supervisors and managers to address employee work performance and time and attendance issues by carefully reviewing each incident and assessing appropriate corrective action steps. You will p rovide comprehensive guidance towards developing Preliminary Disciplinary Conferences (PDC) charges as necessary, as well as provide support to ensure that employees are properly notified and the process is conducted in a timely manner. You will employ your conflict resolution skills to manage grievance processes by thoroughly investigating claims, preparing formal responses, and ensuring compliance with Commonwealth policy and all applicable contract language. You will also be responsible for facilitating labor management meetings with a strong focus on inclusivity between management and unions in order to ensure that favorable communication is consistent for both groups. Additional duties entail representing management in union negotiations to settle grievances, serving as a witness or subject matter expert at higher-level grievance hearings and arbitrations, and providing comprehensive employee relations training to supervisors and managers related to Commonwealth policies and practices.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00075212) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Travel and overtime as needed.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week, upon successful completion of the 180 day probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office at Norristown State Hospital. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Human Resource Analyst 1 or Equal Opportunity Specialist 1 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration) ; or
Two years of analytical experience that includes one year of professional human resource or equal opportunity experience, and a bachelor's degree ; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Human Resource Analyst 1 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Have you been employed by the Commonwealth of Pennsylvania as an Equal Opportunity Specialist 1 for one or more years full-time?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How much full-time analytical experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How much full-time professional analytical experience do you possess in human resources or equal opportunity work?
1 year or more
Less than 1 year
None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
10
How many semester credits of graduate level coursework have you completed in criminal justice; communications; journalism; law enforcement; policy; regulatory affairs; history; sociology; American studies; African-American studies; political science; racial justice; diversity, equity, and inclusion; human resources; public, business, or hospital administration; labor or industrial relations; industrial engineering; management; any field of psychology (industrial/organizational, assessment, educational, applied, etc.); any field of law (pre-law, employment, criminal, corporate, etc.); educational or vocational counseling; or other fields closely related to human resources? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
11
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
12
WORK BEHAVIOR 1 - INVESTIGATIONS
Investigates disciplinary issues, contractual grievances, and allegations of misconduct to identify the problem and determine compliance with departmental policies and practices, and collective bargaining agreements. Recommends appropriate action or settlement.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience investigating allegations of misconduct or other violations, which included contractual grievances. I was responsible for identifying the problem, determining compliance with policies, practices, and collective bargaining agreements, and implementing a resolution or settlement to the issue.
B. I have experience investigating allegations of misconduct or other violations. I was responsible for identifying the problem and determining compliance with policies and practices. Someone else was responsible for implementing a resolution or settlement based on information I provided.
C. I have successfully completed college-level coursework related to criminology, legal investigations, crime and security, employee or workplace investigations, or investigative interviewing.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to investigations.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 2 - NEGOTIATIONS
Meets with management to discuss collective bargaining contract negotiations. Drafts, negotiates, and implements agreements between management and the union.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience negotiating collective bargaining agreements, side letter agreements, or other business agreements. I was also responsible for implementing agreements between management and the union.
B. I have experience implementing agreements between management and other interested parties. However, someone else was responsible for the initial negotiation of the collective bargaining agreements, side letter agreements, or other business agreements.
C. I have successfully completed college-level coursework related to negotiation mastery, conflict management, or interpersonal techniques.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to negotiations.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 3 - COMMUNICATION
Creates letters and memorandums to convey information to management, employees, unions, or other individuals regarding dismissal, suspension, other alternative discipline actions or guidance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience creating letters, memorandums, or other written documents. I was responsible for the final version that conveyed customized information to the intended recipient.
B. I have experience creating letters, memorandums, or other written documents. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipient.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communications.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
21
WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE
Provides interpretation to supervisory and management personnel on collective bargaining agreement provisions. Briefs supervisors and managers on changes to collective bargaining agreements and memorandums of understanding. Provides advice, solutions, and options concerning labor/management issues such as misconduct in the workplace, work performance plans, sick leave abuse, and progressive discipline. Utilizes customer service skills when dealing with adversarial situations and difficult personalities.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience interacting with individuals and utilizing customer service skills to understand labor relation concerns and explain relevant information. I was responsible for interpreting information, answering general questions, and providing technical advice.
B. I have experience interacting with individuals and utilizing customer service skills to understand labor relation concerns and explain relevant information. I was responsible for answering general questions, but I referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to counseling, public relations, employee or labor relations, or education.
D. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to technical assistance.
Your level of responsibility.
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
24
WORK BEHAVIOR 5 - REPRESENTATION
Represents the employer at meet and discuss meetings, hearings, and arbitrations. Prepares and presents case-in-chief arguments, rebuttals, and summaries regarding disciplinary actions and contract interpretation proceedings. Serves as a panel member on committees for making decisions regarding labor/management cases.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching and analyzing case information on legal arguments, rebuttals, and summaries. I also represented my employer at meetings, hearings, arbitrations, or other legal events.
B. I have experience researching and analyzing case information on legal arguments, rebuttals, summaries, or other legal events; however, someone else represented my employer at meetings, hearings, arbitrations, or other legal events utilizing the information I prepared.
C. I have successfully completed college-level coursework related to public speaking, effective presentations, statistics, research design and analysis, or data collection.
D. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to researching and analyzing case information and representing employers.
Your level of responsibility.
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
