Customer Service

Hy-Vee Food Stores • Washington, IA • 1d ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Similar Jobs

Market Grille Clerk

Hy-Vee Food Stores • Fairfield, IA • 3w ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

3w ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Fairfield, IA • 3w ago

Management & Administrative

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully e...

3w ago

Go to Apply

Customer Contact Center Representative 1

Hills Bank • Hills, IA • 3w ago

Management & Administrative

131 Main St, Hills, IA 52235, USA | 18.50 per hour | Full-Time SCHEDULE: Full-time ; Monday through Friday with availability between (7:00 am - 6:00 pm), and a Saturday morning rotation from (8:00 am - 12:00 pm) Average...

3w ago

Go to Apply

(USA) Pharmacy Pre-Grad Intern - WM

Wal-Mart • Washington, IA • 16h ago

Hospital & Medical

Position Summary... What you'll do... Are you ready to be at the forefront of patient care and make a impact in your community? Join our dynamic pharmacy team as a Pre-Grad Intern and gain hands-on experience in an energ...

16h ago

Go to Apply

Wireless Retail Sales Associate - W0784

OSL Retail Services • Mount Pleasant, IA • 4d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $15 /hour base pay and uncapped commission! Employees earn $18 /hour just hitting minimum expectations and top performe...

4d ago

Go to Apply

Construction Foreman

Insight Global • Richland, IA • 5d ago

Trucking & Construction

Job Description A telecom construction client is looking to hire a Foreman in the Des Moines area. This role oversees the construction of cell tower construction projects according to client specifications and constructi...

5d ago

Go to Apply

Deli Baker

Pilot Company • Mount Pleasant, IA • 6d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

6d ago

Go to Apply

Floral Delivery Driver

Hy-Vee Food Stores • Fairfield, IA • 1w ago

Retail & Hospitality

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

1w ago

Go to Apply

Pharmacy Department Manager

Hy-Vee Food Stores • Fairfield, IA • 1w ago

Hospital & Medical

Additional Considerations (if any): Professional License/Certification Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is...

1w ago

Go to Apply

Forklift Operator - Weekend Afternoon Shift

Rehrig Pacific Company • Mount Pleasant, IA • 1w ago

Manufacturing & Warehouse

Forklift Operator - Weekend Afternoon Shift Location: Mt Pleasant, IA Job ID: 4774 START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3506624&source=3506624-CJB-0 ) Why Jo...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.